Jobs at ISHA
ISHA is now an accredited Living Wage Employer. This means that every member of staff in our organisation earns not just the minimum wage but a living wage. The Living Wage is an hourly rate set independently and updated annually, based on the cost of living in the UK. We believe that all our staff should share in the success of our organisation.
Islington & Shoreditch Housing Association requires a:
SENIOR OPERATIONS CO-ORDINATOR
£29,057 to £30,648
We are looking for a self-motivated person with excellent IT and interpersonal skills and able to work on their own initiative.
A member of the Operations Management Team, you will act as first point of contact for residents on service charge queries and will maintain and update service charge information and records for all ISHA’s residents.
You will prepare performance reports on customer focused performance of directorate including complaint, compensation, customer care standards and coordinate the Operations Directorate’s compliance with ISHA’s performance framework.
You will prepare and service Housing Services Sub-Committee and other Association meetings that fall under the Operations Directorate remit and manage the Operations Administrator and ensure the effective delivery of the administrative support for the Directorate.
You will ensure Directorate keeps website and key communication up to date.
If you think you have the necessary skills and are interested in the role, you can obtain further information by downloading an application pack. Alternatively, you can e-mail firstname.lastname@example.org , call our 24-hour recruitment line on 020 7704 7325 or write to: Personnel, ISHA, 102 Blackstock Road, London, N4 2DR.
If you wish to download the individual documents of the application pack, please see the following document links:
Job Description and Person Specification
Disability Definition Policy Statement
Equality and Diversity Statement
Right To Work In The UK
Deadline for receipt of applications: 5pm, Tuesday 26 November 2013. Interviews on 6 December 2013.
ISHA is an equal opportunities employer