GO Award

ISHA has achieved finalist status in the National Government Opportunities (GO) for Best Customer Engagement Initiative of the Year Award.

The GO finalist award was given to ISHA for the variesd and innovative ways that were used to engage residents throughout the process of procuring our repairs contractor.  The methods used included:

• Holding feedback events, such as the tour of the Olympic Park, to get reisdents' input into what was most important to residents.
• Establishing a Facebook page on choosing the contractor
• Recruiting more residents to be involved in the specification and selection processes than ever before
• Holding a speed-dating day with shortlisted contractors on a Saturday as part of the resident assessment
• Filming the visits to other organsiations that use the contractors, so residents could review their feedback

We will build on the success of this involvement, and continue to look for new ways to give residents options of how to influence the improvements to our service.