Olympics

Your service during the Olympic period

No one can be sure of the level of disruption and impact that the Olympics will have on our ability to deliver our service to you. All our front line staff and operatives will be working in a flexible manner during this period to provide the service with the required level of staffing at all times taking into account the impact that the games will have on journey times.

Even so we may not be able to get to you as quickly as we would hope, or offer you the same choice of appointment times.  You can help us to maintain an effective and efficient service in the following ways:

• Give us clear information when reporting a repair or problem on your estate.  If you are not sure how to describe your repair you can log onto ISHA website, click on report a repair then click on to “Online Service” which will take you to a  repair diagnosis page  which has easy to follow pictures to help you identify your repair correctly;
• Tell us the best phone number or e-mail address to contact you  on if we need to change the appointment time or update you in any way;
• Tell us by phone, or e-mail if you can’t get home in time for your appointment  or won't be in for any reason

If you want to know how the Olympics might effect your personal travel log on towww.getaheadofthegames.com