New ISHA Website

ISHA have been in the process of re-designing the website since September last year. We have been consulting residents since then about how we could make the website more user friendly, more resident focused and more interactive.

Thanks to all the residents who sent in feedback, attended the website focus group and attended the Resident Involvement Conference in March 2009, the ISHA website can pride itself in being a joint effort between residents and staff members.

We have tried very hard to make sure that the new website reflects the comments received from residents in how to improve our online services. We recorded your feedback[91Kb] and your views on the new website draft to redesign the new website[112Kb].

You will find that we have included lots of new ways to get in touch with ISHA on the website. You can book repairs, pay your rent, send in an email, request information, join the resident forum or even just get in touch to say hello!

We have also changed the design to include less text and more interactivity. We are using Plain English and have lots more accessibility options. A lot of residents wanted to be able to find information on the website rather than having to call the office. We have taken this on board and made it easier for you find answers, pay rent, report a repair, find contact details, download forms and keep up to date with upcoming events all online!

But the work doesn’t finish here! Our aim is to keep the website new, fresh and updated all the time. To carry on doing this, we would love to hear your views on the new website. If you click on the website comments quick link located on the bottom of all pages, you can let us know what you think, how we could carry on improving the site and whether we have missed anything important to you.

We hope that you enjoy all the new features of the website and that it makes getting in touch with us easier. Some features may not be working or under construction because the website is still new but we will make every effort to have these pages up and running as soon as possible.

Published: 25 June 2010