The Association strives to provide an efficient and responsive repairing service programme for its residents.
You can report necessary repairs to our Repairs Help Desk by telephone on 020 7704 7300 , by fax on 0207 704 7374, in writing or by email at repairs@isha.co.uk or by clicking the image below
You need to provide as much detail as possible about the problem.
If needed we will then either arrange for the problem to be inspected by our Surveyor otherwise we will place an order with a contractor from our approved list.
If the repair is ISHA’s responsibility you will be notified who will be carrying out the work and the date the work should be completed. You will be contacted by telephone to make a morning or evening appointment at your convenience.
Please note that ISHA does not carry out certain minor internal repairs, or redecoration unless resulting from a valid repair problem e.g. a roof leak. If you own your own home all internal repairs are your responsibility.
If you are a tenant and would like a rechargeable repair done (e.g. replacing the lock when keys have been lost) we may be able to do this but we will need to charge in advance. If a repair is found to be your responsibility we may be unable to do the work or may have to recharge the cost to you.
If you need a repair to your home, normally our repairs partnering contractor, Connaught, will do this. Connaught has partnered with ISHA since mid-2007. The feedback has been generally positive, with 67% of residents saying that their repair was completed on the first visit and 92% saying that Connaught kept their appointment.
We are keen to get your feedback so please complete the questionnaire that you are sent when you have a repair done and let us know the good, the bad and the ugly! It is only with your feedback that we know how well we are doing and what needs improving.
As your landlord we have a legal duty to ensure that all the Gas appliances (including Boilers) in our rented properties are properly serviced and maintained in a safe condition. In your interests and for your health and safety we must carry out a gas safety check at least every 12 months.
The Association needs your co-operation. Please allow our Gas Safe registered service engineers and contractors access to carry out the annual Gas safety check and service of our appliances in your home.
(Since 1st April 2009 Gas Safe Register has been the new name and official stamp for gas safety in Great Briatin and has replaced the Corgi gas register).
If you do not have a current copy of the Landlords Gas Safety Record for your home please contact the ISHA repair Helpdesk on 020 7704 7300 or call at the office in person to make an appointment.
The Association as a responsible Landlord aims to maintain the properties it owns in a condition that is fit for purpose.
Fit for purpose means that the properties are maintained to a standard that is legally acceptable, feasible, achievable and appropriate for its stakeholders including most importantly its tenants.
To assist in this the Association conducts regular stock condition surveys by appropriately qualified and experienced surveyors.
The surveys are updated by Association staff and the information from the surveys used to support and inform the Associations strategy for maintaining its properties.
However other influences on how the Association uses its resources include the external environment for example new technology, statutory requirements, positive practice and local knowledge and needs.
Maintaining the properties includes carrying out the following:
Planned Maintenance may include an element of improvement for example replacing single glazed windows with double glazed.
The Association must ensure that it meets its statutory requirements that it takes all reasonable measures to protect the safety of its tenants and any other stakeholders when assessing and carrying out maintenance.
Equally the Association must ensure its finite resources are used in the most economic, efficient and effective ways.
This requires the Association to carry out a continual cost benefit assessment when investing resources including time and money in properties to ensure the costs do not outweigh the benefits of investment.
Where the Association believes costs are likely to exceed benefit the Association will look at alternative strategies for the properties. This is the purpose of the Asset Management Strategy.
We are keen to receive feedback on work carried out recently at your home. If you would like to advise us whether it has been performed to your satisfaction, please download the form by clicking here (in Word format) and email it to repairs@isha.co.uk. You can either copy the survey in your email or send it to us as an attachment.
