Questions about Repairs

How do I report repairs?

You can call us on 020 7704 7300, email repairs@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR.

When am I going to get a new kitchen?

We replace kitchens on a schedule. If you think your kitchen needs replacing now, contact our surveyors. You can call us on 020 7704 7300, email repairs@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR.

When will my repair get done?

Different repairs have different repair times. To report a repair or to find out about a repair you have already reported, call us on 020 7704 7300, email repairs@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR.

I have a pest problem

If you have problems with pests, you need to report it to us. Call us on 020 7704 7300, email repairs@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR.

What is my responsibility to repair?

Certain small repairs are the responsibility of the resident, not ISHA. To find out more click here for details.

I have no heating

If you don’t have heating you should report it to ISHA, and we will send someone to fix this. Call us on 020 7704 7300, email repairs@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR.

I have no hot water

You should report this to ISHA so we can fix this. You can call us on 020 7704 7300, email repairs@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR.

My repair isn’t finished

This might be because a part has been ordered or because more than one person is needed. To get an update call us on 020 7704 7300, email repairs@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR.

My repair hasn’t been done yet

To find out when your repair will be done call us on 020 7704 7300, email repairs@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR.

My repair isn’t good enough

Please contact us so our surveyor can see what needs to be done on 020 7704 7300, by emailing repairs@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR

I have condensation/damp/mould

Please contact us so our surveyor can see what needs to be done on 7704 7300, by emailing repairs@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR.

I want to improve security in my home

You can make certain changes to your property. Click here to find out what you can change, and click here to find out what you can do to improve security. Or, contact your Tenancy Service Manager by calling 020 7704 7300 or you can email isha@isha.co.uk, or write to us or visit us at 102 Blackstock Road, London, N4 2DR.

Can I have a water meter?

Yes. First you need to write to us at 102 Blackstock Road, London, N4 2DR or email us at isha@isha.co.uk so we can confirm this is OK, then you need to contact Thames Water.

My smoke alarm is beeping

Replace the battery to see if the alarm is beeping because it needs a new battery. If your smoke alarm uses mains electricity, call us on 020 7704 7300, by emailing repairs@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR.

I want to make improvements to my own home

You can make certain changes to your property. Please contact your Tenancy Service Manager for more information.

The contractor did not turn up for my repair appointment

Please let us know right away. Then we can tell you why this happened and arrange for another visit. You can call us on 020 7704 7300, email repairs@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR.

I have locked myself out

You can call us on 020 7704 7300, email repairs@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR. If this is because you have lost your keys we will charge you for any work we do. If it is because there is a fault with your locks, we won’t charge you.

I need new keys or fobs

You can call us on 020 7704 7300, email repairs@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR. If you have lost a key or fob we will charge you for a replacement. If it is because the fob does not work, we will swap it for a new one.