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Islington and Shoreditch Housing Association

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Questions about Repairs

How do I report repairs? You can call us on 020 7704 7300, email repairs@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR. When am I going to get a new kitchen? We replace kitchens on a schedule. If you think your kitchen needs replacing now, contact our surveyors. You can call us on 020 7704 7300, email repairs@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR. When will my repair get done? Different repairs have different repair times. To report a repair or to find out about a repair you have already reported, call us on 020 7704 7300, email repairs@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR. I have a pest problem If you have problems with pests, you need to report it to us. Call us on 020 7704 7300, email repairs@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR. What is my responsibility to repair? Certain small repairs are the responsibility of the resident, not ISHA. To find out more click here for details. I have no heating If you don’t have heating you should report it to ISHA, and we will send someone to fix this. Call us on 020 7704 7300, email repairs@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR. I have no hot water You should report this to ISHA so we can fix this. You can call us on 020 7704 7300, email repairs@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR. My repair isn’t finished This might be because a part has been ordered or because more than one person is needed. To get an update call us on 020 7704 7300, email repairs@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR. My repair hasn’t been done yet To find out when your repair will be done call us on 020 7704 7300, email repairs@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR. My repair isn’t good enough Please contact us so our surveyor can see what needs to be done on 020 7704 7300, by emailing repairs@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR I have condensation/damp/mould Please contact us so our surveyor can see what needs to be done on 7704 7300, by emailing repairs@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR. I want to improve security in my home You can make certain changes to your property. Click here to find out what you can change, and click here to find out what you can do to improve security. Or, contact your Tenancy Service Manager by calling 020 7704 7300 or you can email isha@isha.co.uk, or write to us or visit us at 102 Blackstock Road, London, N4 2DR. Can I have a water meter? Yes. First you need to write to us at 102 Blackstock Road, London, N4 2DR or email us at isha@isha.co.uk so we can confirm this is OK, then you need to contact Thames Water. My smoke alarm is beeping Replace the battery to see if the alarm is beeping because it needs a new battery. If your smoke alarm uses mains electricity, call us on 020 7704 7300, by emailing repairs@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR. I want to make improvements to my own home You can make certain changes to your property. Please contact your Tenancy Service Manager for more information. The contractor did not turn up for my repair appointment Please let us know right away. Then we can tell you why this happened and arrange for another visit. You can call us on 020 7704 7300, email repairs@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR. I have locked myself out You can call us on 020 7704 7300, email repairs@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR. If this is because you have lost your keys we will charge you for any work we do. If it is because there is a fault with your locks, we won’t charge you. I need new keys or fobs You can call us on 020 7704 7300, email repairs@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR. If you have lost a key or fob we will charge you for a replacement. If it is because the fob does not work, we will swap it for a new one. I can smell gas Call the National Grid immediately on 0800 111 999, as gas leaks are very dangerous to you and your neighbours. You can also check out the repairs page on this website for more information.

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