No Amex or cash payments from Friday 1 April

From Friday 1 April, we will no longer be accepting cash or American Express (Amex) card payments from our residents.

Why we are not accepting American Express or cash?

American Express (Amex) has high transactional charges that we can no longer absorb.

We will no longer accept cash payments at our offices for security purposes, but you can continue to pay cash into our account through a bank or Post Office.

How to pay your rent or service charges

You can pay your rent or service charges in the following ways:

• over the telephone using a Mastercard or Visa credit card
• Direct Debit
• standing order
• by direct bank transfer or through telephone banking
• by allpay online, via the app or using the allpay swipe card
• by cheque
• paying cash into our account at a bank or the Post Office.

More information

For more information on how to pay your rent or service charges, call us on 0300 131 3700* or email isha@isha.co.uk.

*Our phone line is currently diverted to our out-of-hours team because of an IT security incident. Please ignore the recorded message about it being for emergencies only and stay on the line. Someone will answer your call, take down your details and pass them on to our Repairs Team.