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Call Us

Tel 0300 131 7300

Address

Islington & Shoreditch Housing Association (ISHA)
102 Blackstock Road
London N4 2DR


0300 131 7300

0300 131 7300

News

We have experienced IT issues

This page was last updated on Tuesday 22 March 2022.

As we progress to resolve all the IT issues, here’s what you need to know.

How can I get in touch with you?

By phone

Call us during normal office hours (Monday to Friday, 9am to 5pm) on 0300 131 7300 and stay on the line.

We are still working towards full operational capacity so our wait times are currently longer than we’d like. We appreciate your ongoing patience as we strive to resolve these issues.

If you know the mobile phone number of the person you want to speak to, you can call them directly. If they cannot answer your call, leave a message and a contact number, and they will get back to you. 

By email, text message or social media

You can email isha@isha.co.uk.

You can send a WhatsApp message to Customer Services Team on 07950 972 098 and you can message us on Facebook or contact us on Twitter.

Opening hours

Our Customer Services Team are available from 9am – 5pm, Monday to Friday. Twitter and Facebook are also monitoring during these times.

What happened?

Islington and Shoreditch Housing Association (ISHA) experienced an IT security incident which has caused our IT issues. We have been working with external IT specialists to restore our systems and understand more about what happened.

We apologise for previous delays in getting back to you. We have made significant progress in resolving the IT issues that caused delays to our response.

Our telephone lines and emails are now back up and running, and we remain open and here to support you. 

Can I pay my rent or service charges?

Yes, you can pay your rent or service charge by Direct Debit, standing order, bank transfer, online using allpay, with the allpay app or using the allpay swipe card.

Is it safe to pay my rent?

Yes, the incident did not impact our payment methods which are all hosted by third parties.

I am not safe and need urgent help

If you are in immediate danger, call the police on 999. Or we can do this for you.

If you are not in immediate danger, call the police on the non-emergency number 101, or speak to us about how we can help you.

If you are experiencing domestic abuse, you can find contact details for specialist organisations who can help you on our website.

Do I need to worry about my data?

Whether there has been an impact on data is a core part of what is being investigated.

Our external IT specialists have been working diligently to determine the impact of the IT security incident. Although they have made significant progress, further investigation is needed.

We take data protection very seriously and are carefully checking our data and our systems to fully understand the situation. Once we have established what has happened, we will advise if you need to do anything.

Be cautious and remember:

  • we will never ask you to change your bank details
  • we will never ask you to pay money into another account
  • we will not ask you to transfer your money to ‘safe account’
  • we do not ask you by text message to make a payment.

If you are unsure and something doesn’t feel right, stop. Don’t be pressured into payment if you are not sure. Contact us on 0300 131 7300 and we can advise you.

Do I need to tell my bank anything?

At this stage we don’t have evidence to suggest you need to tell your bank about the incident.

As our investigation progresses and if we think you do need to take any steps, we will let you know. As always, please stay vigilant to anything that looks suspicious. We remain as transparent with you as we can be and that hasn’t changed.

More information

Thank you for your ongoing patience while we complete our investigations.

As soon as we have more information that we are able to share, we will update this page. 

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