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Tel 0300 131 7300


Islington & Shoreditch Housing Association (ISHA)
102 Blackstock Road
London N4 2DR

0300 131 7300

0300 131 7300


Your responsibilities for paying rent and service charges

A man making a payment online with a card

Our Income and Sustainability Team are here to support you and provide advice when you need it.

As an ISHA tenant, it is your responsibilty to make sure you are up to date with your rent and service charge payments. This article explains when your account is charged, how you can pay and how we can help if you have difficult paying us or are in arrears.

Rent payments are due in advance

All rent and service charge payments are due in advance - this means your account should always be zero (£0.00) or in credit (a positive amount).

Universal credit and housing benefit are often paid in arrears and this can cause some confusion.

Paying your rent

You can pay your rent and service charges to us through:

Direct Debit

Direct Debit is the simplest and most convenient way of paying your rent and service charges.

To pay by Direct Debit, call us on 0300 131 7300 with your bank account details.

Housing benefit

If you are in receipt of housing benefit, we can receive your housing benefit payment from your local authority and get it paid directly into your (ISHA) rent account.

Depending on your circumstances, you will be entitled to either full or partial housing benefit payments.

Housing benefit is usually paid in arrears with payment received on the 5th or 6th week but backdated. Because housing benefit is often paid in arrears, you may need to work with us and pay a small amount yourself so your rent account is not in arrears.

Where possible you should work with us to catch up on any arrears to avoid receiving letters about your account being in arrears.

Universal credit direct payments

If you are in receipt of universal credit, we will apply to the Department for Work and Pensions (DWP) to pay your rent direct to us if you fall under the categories stipulated by DWP or if you fall into arrears.

This payment is paid on same day you receive your personal allowance and we will apply for additional payment if you have arrears on your account.

Standing Order

With a Standing Order, you instruct your bank to pay your rent or service charge to us on your chosen date.

To set up a Standing Order will need to include your reference number (from your rent statement or rent card) and quote the following:

  • ISHA bank account number 20673803
  • ISHA sort code 20-45-93

Online payment via Allpay

To pay online, you will need to register with the Allpay website.

You will need your reference number from your rent statement or rent card and a debit or credit card.


You can pay your rent anywhere that displays PayPoint e-pay sign.

You will need your rent payment swipe card and your cash or debit card. Please keep the payment receipts

Card payment

To make a payment over the telephone, call us on 0300 131 7300 during normal office hours.

Alternatively you can call Allpay’s automated service anytime on 0844 557 8318.

More information

For more information about paying your rent or service charges, your responsibilities or if you need help and support, call our Customer Service Team on 0300 13 7300 or email

This article is from the November issue of our monthly residents' newsletter. To sign up for SMS and email alerts for the newsletter, call 0300 131 7300 or email

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