Tel 0300 131 7300
Islington & Shoreditch Housing Association (ISHA)
102 Blackstock Road
London N4 2DR
0300 131 7300
6 members were been fully trained and worked with external support to carry out an indepth review of our complaints process. They did this by:
At the end of their investigation the panel wrote a detailed report for ISHA which included recommendations on how we can improve our complaints service.
You can read a summary of the main points of their report here.
Their report was read by all managers who are involved in the complaints process as well as our Housing Services Sub Committee. A presentaion was also given to all ISHA staff at our monthly staff meeting.
We have now agreed an action plan to make sure we follow through on the panel's suggestions. This includes carrying out a total review of our complaints policy and process, as well as updating our complaints form.
Although the panel was put on hold, ISHA is now re-opening the panel, if you want to get involved, get in touch at email@example.com