This leaflet explains which repairs are ISHA's responsibility, and which are your responsibility. Repairs and responsibilities for tenants (pdf, 522kb) Repairs and responsibilities for shared owners and leaseholders (pdf, 531kb) Repairs and responsibilities for tenants in Vietnamese (pdf, 486kb) If you have any questions about who is responsible for a repair, contact the Customer Service Team on 0300 131 7300 or email isha@isha.co.uk. We have collected useful guidance and tutorial videos on how to carry out basic repairs which fall under your responsibility. These include: how to change a light bulb in a sealed unit how to change a battery in a smoke alarm how to isolate your water supply when you have a leak. Subscribe to our YouTube channel to see these videos and be alerted when we add anything new. Return to Graphics Version