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Welcome home

You're part of a small, resident focused, social housing and home ownership community in North and East London.

Manage your home, connect with your neighbourhood, and experience a supportive living environment with ISHA.

Resident services

Information for residents and leaseholders about repairs, safety and security where you live, how to make a payment, claim a service charge refund, parking and who to contact if you have a question, and your rights and responsibilities as a tenant.

Support hub

Answers to frequently asked questions, policies, leaflets and information about online services and how to make a complaint or tell us where we've done well.

Fire safety

Preventing a fire is the best way to stay safe. Read our fire safety guidance and leaflets for more information.

Damp and mould

There are lots of reasons why damp and mould can occur in your home. If you think you have spotted the signs of damp or mould, please report it to us immediately.

Car parking

You can request a parking permit through our online parking portal Opens in a new window/tab.. You can also contact us f you have any questions or need a permit for a carer.

Our parking services are provided by UK Parking Control (UKPC).

Outreach & support

Life doesn’t always go as planned. Our Outreach and Support Team are here to help in practical ways that will enable to maintain your tenancy.

Buy with ISHA

Discover opportunities for shared ownership, view new and resale homes on our 'Buy with ISHA' website Opens in a new window/tab. and register your interest online. Let us help you find the perfect place to call home.

Renting with ISHA

Find information about renting your home through ISHA, including our letting standards, open market rentals, mutual exchanges, and transfer policies.

The front cover of the repairs handbook and three pages from the inside fanned out.

Repairs Guide

This booklet is about repairs for tenants. Some aspects of repairs and maintenance are the responsibility of ISHA, others of tenants. This is an easy guide to those responsibilities.

News

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Shape the future of ISHA's repairs service

We are reviewing our repairs service and the contractors to deliver it, and we want you involved in the decisions!
The front cover of the repairs handbook and three pages from the inside fanned out.
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Read our new Repairs Guide

In response to your feedback, and with your help, we’ve created this new at-a-glance guide to all things repairs.
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Result of the Regulator’s inspection

Following our recent inspection, the Regulator for Social Housing has released its judgement and gradings for ISHA.
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Keeping cool and safe during hot weather

With the record-breaking hot weather of the past few days, we've re-published some tips to help you stay cool in the heat.
A London Hopper bus.
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Unlimited weekend bus and tram trips

In July and August you can take as many London bus or tram trips as you want while only paying for one.
ISHA's four values as posters on the wall behind a teal sofa.
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Our new corporate strategy and values

Our new strategy sets out our priorities and commitments to you, our residents, and how we will go about delivering them.

There are several ways to contact us. Our main phone number is 0300 131 7300. Our offices at 102 Blackstock Road, N4 2DR, are open Monday to Friday (excluding bank holidays) from 9am to 4pm for in-person visitors.