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Welcome home

You're part of a small, resident focused, social housing and home ownership community in North and East London.

Manage your home, connect with your neighbourhood, and experience a supportive living environment with ISHA.

KeyIVR

There's a technical issue with the KeyIVR system we use for processing payments. We are working to resolve this as quickly as possible, and apologise for any inconvenience this may cause. 

For other ways to pay please visit our pay your rent page. There's a direct link above. 

Resident services

Information for residents and leaseholders about repairs, safety and security where you live, how to make a payment, claim a service charge refund, parking and who to contact if you have a question, and your Rights and Responsibilities as a tenant.

Support hub

Answers to frequently asked questions, policies, leaflets and information about online services and how to make a complaint or tell us where we've done well.

Fire safety

Preventing a fire is the best way to stay safe. Read our fire safety guidance and leaflets for more information.

Damp and mould

There are lots of reasons why damp and mould can occur in your home. If you think you have spotted the signs of damp or mould, please report it to us immediately.

Car parking

You can request a parking permit through our online parking portal Opens in a new window/tab.. You can also contact us f you have any questions or need a permit for a carer.

Our parking services are provided by UK Parking Control (UKPC).

Outreach & support

Life doesn’t always go as planned. Our Outreach and Support Team are here to help in practical ways that will enable to maintain your tenancy.

Buy with ISHA

Discover opportunities for shared ownership, view new and resale homes on our 'Buy with ISHA' website Opens in a new window/tab. and register your interest online. Let us help you find the perfect place to call home.

Renting with ISHA

Find information about renting your home through ISHA, including our letting standards, open market rentals, mutual exchanges, and transfer policies.

News

ISHA staff and residents chatting and discussing issues at our Hackney Neighbourhood Night in May 2026.
Click to read this article

Another two great Neighbourhood Night events

Following the Islington event in April, we held the second Neighbourhood Night of the year in Hackney on Thursday, 14 May.
Deeion (Head of Housing Management), Pippa, Jerome and Mike outside Penn Street during a Leadership Team walkabout.
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Leadership Team visit our supported housing schemes

On Wednesday, 20 May, members of our Leadership Team went to two of our supported housing schemes as part of their regular monthly 'walkabout' visits.
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Keeping cool and safe during hot weather

With the record-breaking hot weather of the past few days, we've re-published some tips to help you stay cool in the heat.
A banner graphic advertising the National Trust's Sky Gardening Challenge 2026.
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Free gardening workshops in Islington

The National Trust and Islington in Bloom are offering free gardening workshops in May and July 2026.
An illustration showing people working together around a table and laptop.
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Working together to improve our website

We've been working with our residents to improve our website by adding new features and making improvements to deliver a better experience.
A traditional dragon dance and dancers at a Lunar New Year celebration hosted by CRV in 2026.
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Lunar New Year celebration photos

Photos from the Lunar New Year celebration hosted by CRV at The Docklands Settlements on Sunday, 1 March 2026.

There are several ways to contact us. Our main phone number is 0300 131 7300. Our offices at 102 Blackstock Road, N4 2DR, are open Monday to Friday (excluding bank holidays) from 9am to 4pm for in-person visitors.