Exit site Domestic violence is a crime Everyone has the right to be safe from abuse and fear. Domestic violence is a crime. Domestic violence refers to a wide range of abusive behaviours. It is “domestic” in nature if the perpetrator is a person who is associated with the victim. However, it is not limited to physical violence or confined to instances within the home. Physical violence is just one aspect of domestic abuse and is not present in all cases. Domestic abuse can involve a wide range of abusive and controlling behaviour, including threats, harassment, financial control and emotional abuse. Victims often feel extremely isolated and it may take years for them to tell anyone what is happening to them. Domestic abuse can include physical, psychological, emotional, financial or sexual abuse which takes place in a close relationship – usually between partners, ex-partners or family members. Domestic violence happens in all cultures; people of all races, ethnicities, religions, genders, ages and backgrounds can experience domestic abuse. What to do if you are experiencing domestic violence If you are experiencing domestic violence you can report it to ISHA. The best way to do this is by contacting ISHA on 0300 171 7300. You will then be referred to a Tenancy Officer. You can also email isha@isha.co.uk. Remember, domestic violence is a crime. Always phone 999 in an emergency. In a non-emergency, you can report domestic violence to the police on 101. What we will do If you contact us about a case of domestic violence, we will: Offer you a private interview, with a person of the same gender if it makes you more comfortable. Meet you within one working day (or as soon as you are able to meet us), in a safe environment, to give you advice on housing options, security measures, involving the police; and what further help and support is available. We will: give you advice and direct you to specialist organisations who can help give you advice on emergency accommodation and about your tenancy provide you with a range of options to deal with domestic violence agree an action plan with you give priority to your safety take legal action against known perpetrators, where appropriate. Information, equality and confidentiality We will: keep you involved and up to date with any action we take keep all cases of domestic violence confidential treat you fairly, in line with our equality and diversity policy respect your decisions. We are committed to treating all reported cases of domestic violence quickly and sensitively. Exit site More information For more information on domestic violence and what to do if you are experiencing domestic violence, please contact the 24 Hour National Domestic Violence Helpline on 0808 2000 247. They can provide help and advice about your rehousing and legal options so you can feel safe. Please download our domestic violence policy (pdf, 193kb) for more information. Here is a list of some specialist agencies who can also help. Women’s Aid Advice and support www.womensaid.org.uk/ helpline@womensaid.org.uk 0808 200 0247 Solace Women’s Aid (London) Advice and support www.solacewomensaid.org/ advice@solacewomensaid.org 020 7619 1350 Refuge Advice and support in obtaining temporary accommodation https://www.refuge.org.uk/ helpline@refuge.org.uk 0808 200 0247 Rights of Women Legal advice rightsofwomen.org.uk/get-advice/ info@row.org.uk 020 7251 6577 (National – Family law) 020 7608 1137 (London – Family law) 020 7251 8887 (National – Criminal law) Woman’s Trust Free counselling and mental health support for victims womanstrust.org.uk/ office@womanstrust.org.uk 020 7034 0303 Finding Legal Options for Women Survivors (FLOWS) Legal advice www.rcjadvice.org.uk/family/flows-finding-legal-options-for-women-survivors/ FLOWS@rcjadvice.org.uk 0203 745 7707 ManKind Initiative Advice and support for male victims new.mankind.org.uk/ admin@mankind.org.uk 01823 334 244 Men’s Advice Line Confidential helpline for male victims www.mensadviceline.org.uk/ info@mensadviceline.org.uk 0808 801 0327 Karma Nirvana Helpline for victims of forced marriage and honour-based abuse www.karmanirvana.org.uk/ info@karmanirvana.org.uk 0800 599 9247 Everyman Project (London) Counselling for men who want to change violent or abusive behaviour www.everymanproject.co.uk/ everymanproject@btopenworld.com 0207 263 8884 Exit site Exit site Domestic violence is a crime Everyone has the right to be safe from abuse and fear. Domestic violence is a crime. Domestic violence refers to a wide range of abusive behaviours. It is “domestic” in nature if the perpetrator is a person who is associated with the victim. However, it is not limited to physical violence or confined to instances within the home. Physical violence is just one aspect of domestic abuse and is not present in all cases. Domestic abuse can involve a wide range of abusive and controlling behaviour, including threats, harassment, financial control and emotional abuse. Victims often feel extremely isolated and it may take years for them to tell anyone what is happening to them. Domestic abuse can include physical, psychological, emotional, financial or sexual abuse which takes place in a close relationship – usually between partners, ex-partners or family members. Domestic violence happens in all cultures; people of all races, ethnicities, religions, genders, ages and backgrounds can experience domestic abuse. What to do if you are experiencing domestic violence If you are experiencing domestic violence you can report it to ISHA. The best way to do this is by contacting ISHA on 0300 171 7300. You will then be referred to a Tenancy Officer. You can also email isha@isha.co.uk. Remember, domestic violence is a crime. Always phone 999 in an emergency. In a non-emergency, you can report domestic violence to the police on 101. What we will do If you contact us about a case of domestic violence, we will: Offer you a private interview, with a person of the same gender if it makes you more comfortable. Meet you within one working day (or as soon as you are able to meet us), in a safe environment, to give you advice on housing options, security measures, involving the police; and what further help and support is available. We will: give you advice and direct you to specialist organisations who can help give you advice on emergency accommodation and about your tenancy provide you with a range of options to deal with domestic violence agree an action plan with you give priority to your safety take legal action against known perpetrators, where appropriate. Information, equality and confidentiality We will: keep you involved and up to date with any action we take keep all cases of domestic violence confidential treat you fairly, in line with our equality and diversity policy respect your decisions. We are committed to treating all reported cases of domestic violence quickly and sensitively. Exit site More information For more information on domestic violence and what to do if you are experiencing domestic violence, please contact the 24 Hour National Domestic Violence Helpline on 0808 2000 247. They can provide help and advice about your rehousing and legal options so you can feel safe. Please download our domestic violence policy (pdf, 193kb) for more information. Here is a list of some specialist agencies who can also help. Women’s Aid Advice and support www.womensaid.org.uk/ helpline@womensaid.org.uk 0808 200 0247 Solace Women’s Aid (London) Advice and support www.solacewomensaid.org/ advice@solacewomensaid.org 020 7619 1350 Refuge Advice and support in obtaining temporary accommodation https://www.refuge.org.uk/ helpline@refuge.org.uk 0808 200 0247 Rights of Women Legal advice rightsofwomen.org.uk/get-advice/ info@row.org.uk 020 7251 6577 (National – Family law) 020 7608 1137 (London – Family law) 020 7251 8887 (National – Criminal law) Woman’s Trust Free counselling and mental health support for victims womanstrust.org.uk/ office@womanstrust.org.uk 020 7034 0303 Finding Legal Options for Women Survivors (FLOWS) Legal advice www.rcjadvice.org.uk/family/flows-finding-legal-options-for-women-survivors/ FLOWS@rcjadvice.org.uk 0203 745 7707 ManKind Initiative Advice and support for male victims new.mankind.org.uk/ admin@mankind.org.uk 01823 334 244 Men’s Advice Line Confidential helpline for male victims www.mensadviceline.org.uk/ info@mensadviceline.org.uk 0808 801 0327 Karma Nirvana Helpline for victims of forced marriage and honour-based abuse www.karmanirvana.org.uk/ info@karmanirvana.org.uk 0800 599 9247 Everyman Project (London) Counselling for men who want to change violent or abusive behaviour www.everymanproject.co.uk/ everymanproject@btopenworld.com 0207 263 8884 Exit site
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