ISHA policies you can download: Allocation and lettings policy (pdf, 229kb) Anti-fraud policy (pdf, 171kb) Anti-money laundering policy (pdf, 415kb) Anti-social behaviour policy (pdf, 137kb) Car parking policy (pdf, 172kb) CCTV policy (pdf, 173kb) Complaints policy (pdf, 383kb) Complaints form (.docx, 598kb) Customer recharge & service cost policy (pdf, 226kb) Data protection policy (pdf, 249kb) Domestic violence policy (pdf, 193kb) Fire safety policy (pdf, 249kb) Home loss and disturbance policy (pdf, 240kb) Income recovery policy (pdf, 470kb) Pest control guidelines (doc, 241kb) Pets guidance (pdf, 188kb) Pre-sales customer care standards (pdf, 128kb) Recharge policy (pdf, 156kb) Rent setting policy (pdf, 279kb) Resident involvement and engagement strategy (1.1mb) Safeguarding adults at risk policy (pdf, 197kb) Safeguarding children & young people (pdf, 258kb) Service charge setting policy (187kb) Third party authorisation form (pdf, 164kb) Vietnamese version (pdf, 171kb) Transfer policy (pdf, 211kb) Vulnerability policy (pdf, 172kb) If you would like more information on ISHA policies, call 0300 131 7300 or email isha@isha.co.uk. Return to Graphics Version