Leaflets and guidance

Photo by Rich Tervet on Unsplash

We have produced some leaflets and booklets for residents and leaseholders that cover specific areas of our services.

Damp and mould 

• What are damp, mould and condensation? (PDF, 3.8mb)
• Preventing damp and mould (PDF, 761kb)

Winter warm guide

• Keeping your home safe and warm (pdf, 1.4mb)

For residents

Repairs

• Repairs and responsibilities for residents (pdf, 522kb)
• Repairs and responsibilities for shared owners and leaseholders (pdf, 531kb)
• Repairs and responsibilities for Vietnamese residents (pdf, 486kb)

Anti-social behaviour

• Anti-social behaviour leaflet for residents (pdf, 4.3mb)
• Anti-social behaviour leaflet for Vietnamese residents (pdf, 4.6mb)

Communal cleaning and grounds maintenance

• Camden communal cleaning and grounds maintenance leaflet (pdf, 701kb)
• Hackney communal cleaning and grounds maintenance leaflet (pdf, 701kb)
• Haringey communal cleaning and grounds maintenance leaflet (pdf, 701kb)
• Islington communal cleaning and grounds maintenance leaflet (pdf, 701kb)
• Tower Hamlets communal cleaning and grounds maintenance leaflet (pdf, 701kb)
• Waltham Forest communal cleaning and grounds maintenance leaflet (pdf, 701kb)

For leaseholders

• Defects leaflet (pdf, 193kb)
• Gas servicing (pdf, 6kb)
• Home improvements (pdf, 155kb)
• Insurance (pdf, 170kb)
• Lease extensions (pdf, 161kb)
• Leaseholders insurance guide (pdf, 1.1mb)
• Recommended tradesmen/companies for repairs (pdf, 5kb)
• Rent and service charges (pdf, 147kb)
• Shared ownership allocation policy (pdf, 179kb)
• Staircasing guide (pdf, 814kb)
• Shared owners guide to subletting your home (pdf, 139kb)
• Your lease (pdf, 84kb)

General guidance

• Compensation guidelines (pdf, 253kb)
• Understanding your thermostat (pdf, 955kb)

Offers and discounts

• 20% off decoration supplies (pdf, 864kb)

More information

If there’s any other information you’d like to see in the publications section, let us know by emailing isha@isha.co.uk.