Policies

ISHA policies you can download:

• Allocation and lettings policy (pdf, 229kb)
• Anti-fraud policy (pdf, 178kb)
• Anti-money laundering policy (pdf, 415kb)
• Anti-social behaviour policy (pdf, 137kb)
• Car parking policy (pdf, 172kb)
• CCTV policy (pdf, 173kb)
• Complaints policy (pdf, 383kb)
• Complaints form (.docx, 598kb)
• Confidential reporting (whistleblowing) policy (pdf, 281kb)  
• Customer recharge & service cost policy (pdf, 226kb)
• Data protection policy (pdf, 249kb)
• Domestic violence policy (pdf, 193kb)
• Fire safety policy (pdf, 361kb)
• Home loss and disturbance policy (pdf, 240kb)
• Income recovery policy (pdf, 470kb)
• Pest control guidelines (doc, 241kb)
• Pets guidance (pdf, 188kb)
• Pre-sales customer care standards (pdf, 128kb)
• Recharge policy (pdf, 156kb)
• Rent setting policy (pdf, 279kb)
• Resident involvement and engagement strategy (1.1mb)
• Safeguarding adults at risk policy (pdf, 197kb)
• Safeguarding children & young people (pdf, 258kb)
• Service charge setting policy (187kb)
• Shared ownership allocation policy (pdf, 559kb)
• Third party authorisation form (pdf, 164kb) | Vietnamese version (pdf, 171kb)
• Transfer policy (pdf, 211kb)
• Vulnerability policy (pdf, 172kb)

If you would like more information on ISHA policies, call 0300 131 7300 or email isha@isha.co.uk.