Residents' newsletter We want to regularly let you know what we are doing in your community and let you know about things others are doing that could be helpful or useful to you. Our newsletter is published monthly and you can view the current and recent issues by clicking the links below. Sign up to receive the monthly residents' newsletter by email. November 2024 October 2024 September 2024 August 2024 July 2024 June 2024 May 2024 April 2024 March 2024 February 2024 Residents' magazine Winter 2024 (pdf, 2.5mb) Spring 2024 (pdf, 6.8mb) ISHA's 90th anniversary 90th anniversary magazine ISHA leaflets ISHA provides information on its services in various booklets Annual reports We always welcome your feedback on our annual report. If you have any comments to make, please let us know by emailing isha@isha.co.uk. Latest annual reports 2023-24 residents' annual report (pdf, 3.2mb) Previous annual reports 2022-23 residents' annual report (pdf, 3.1mb) Vietnamese version of the 2022-23 residents' annual report (pdf, 3.6mb) 2021-2022 annual report (pdf, 770kb) 2021 residents' annual report (pdf, 4mb) 2021 annual report (pdf, 7mb) 2020 annual report (pdf, 7mb) 2019 annual report (pdf, 1.2mb) Strategic plan 2020-2025 Our vision is to create homes and communities where everyone can flourish. By 2025 we want to be viewed as a brilliant housing association by our residents, stakeholders, and our staff. You can find out more about our vision, values and strategic plan for the next five years (pdf, 1.6mb). Financial statements Latest 2023-24 statements Islington and Shoreditch Housing Association Limited (ISHA) financial statements for the year ended 31 March 2024 (pdf, 2.2mb) Previous statements Islington and Shoreditch Housing Association Limited (ISHA) financial statements for the year ended 31 March 2023 (pdf, 1.2mb) Islington and Shoreditch Housing Association Limited (ISHA) financial statements for the year ended 31 March 2022 (pdf, 2.2mb) Islington and Shoreditch Housing Association Limited (ISHA) financial statements for the year ended 31 March 2021 (pdf, 4.2mb) Islington and Shoreditch Housing Association Limited (ISHA) financial statements for the year ended 31 March 2020 (pdf 1.0mb) Consolidated report and financial statement for year ended 31 March 2018 (pdf, 3.5mb) Lien Viet financial statement for year ended 31 March 2018 (pdf, 2.1mb) Consolidated report and financial statement for year ended 31 March 2017 (pdf, 6.2mb) Lien Viet financial statement for year ended 31 March 2017 (pdf, 2.6mb) Complaints We comply with the Housing Ombudsman’s Statutory Complaint Handling Code and in line with new reporting requirements from 2023-24 have carried out a self-assessment of our complaints policy and published our first Annual Complaints Performance and Service Improvement Report, along with the Board’s response. Our complaints policy (pdf, 777kb) has been approved by ISHA’s Board (unchanged from current copy on the website) Annual Complaints Performance and Service Improvement Report 2024 (pdf, 482kb) Complaint Report Board Response 2023-24 (pdf, 329kb) Complaints Self-assessment June 2024 (pdf, 269) Return to Graphics Version