Photo by Rich Tervet on Unsplash We have produced some leaflets and booklets for residents and leaseholders that cover specific areas of our services. Damp and mould What are damp, mould and condensation? (PDF, 3.8mb) Preventing damp and mould (PDF, 761kb) Winter warm guide Keeping your home safe and warm (pdf, 1.4mb) For residents Repairs Repairs and responsibilities for residents (pdf, 522kb) Repairs and responsibilities for shared owners and leaseholders (pdf, 531kb) Repairs and responsibilities for Vietnamese residents (pdf, 486kb) Anti-social behaviour Anti-social behaviour leaflet for residents (pdf, 4.3mb) Anti-social behaviour leaflet for Vietnamese residents (pdf, 4.6mb) Communal cleaning and grounds maintenance Camden communal cleaning and grounds maintenance leaflet (pdf, 701kb) Hackney communal cleaning and grounds maintenance leaflet (pdf, 701kb) Haringey communal cleaning and grounds maintenance leaflet (pdf, 701kb) Islington communal cleaning and grounds maintenance leaflet (pdf, 701kb) Tower Hamlets communal cleaning and grounds maintenance leaflet (pdf, 701kb) Waltham Forest communal cleaning and grounds maintenance leaflet (pdf, 701kb) For leaseholders Defects leaflet (pdf, 193kb) Gas servicing (pdf, 6kb) Home improvements (pdf, 155kb) Insurance (pdf, 170kb) Lease extensions (pdf, 161kb) Leaseholders insurance guide (pdf, 1.1mb) Recommended tradesmen/companies for repairs (pdf, 5kb) Rent and service charges (pdf, 147kb) Shared ownership allocation policy (pdf, 179kb) Staircasing guide (pdf, 814kb) Shared owners guide to subletting your home (pdf, 139kb) Your lease (pdf, 84kb) General guidance Compensation guidelines (pdf, 253kb) Understanding your thermostat (pdf, 955kb) Offers and discounts 20% off decoration supplies (pdf, 864kb) More information If there’s any other information you’d like to see in the publications section, let us know by emailing isha@isha.co.uk. Return to Graphics Version