The Audit Commission spent three days in ISHA at the beginning of January 2010. They looked at how we were doing with: day to day repairs resident involvement gas safety and servicing They looked at how we are doing in these areas by measuring: how easy it is for tenants to access these services what tenants think of ISHA’s customer care how ISHA caters for different peoples’ needs whether it provides value for your money Summary of the Audit Commission’s findings (PDF, 33kb) Audit Commission inspection report on ISHA (PDF,309kb) Get free PDF Reader from Adobe Return to Graphics Version