The action plan (PDF, 1.21mb) was developed with customers to address the weaknesses identified by the audit commission inspection, held in January 2010. Thank you to all customers who have contributed to development and delivery of the action plan. The action plan addresses the weaknesses identified by the inspection, all of the three areas have now been completed. Further actions arising from the completed areas are now monitored through the Continuous Improvement Plan. The promising prospects for improvement judgement took into account ISHA’s customer consultation and action plan. During the action planning consultations, customers also raised priorities that were wider than the scope of the inspected areas. These have been addressed through the Strategic Plan. ISHA’s action plan was developed with residents through a series of consultations workshops, meetings, through the website and a resident survey. Residents also contributed by phoning to give their comments and by email. What You Said Please click on the links below to see all the feedback residents provided during the consultation process. The priorities identified by residents were used as the foundation to shape the action plan. How are we doing? (PDF, 82kb) Value for Money (PDF, 88kb) Repairs (PDF, 97kb) About You (PDF, 83kb) Positive Comments (PDF, 69kb) Who to contact Any customer who would like a printed copy of the action plan, please contact the Service Delivery Team on 020 7704 7300 Get free PDF Reader from Adobe Return to Graphics Version