How do I report repairs? You can call us on 0300 131 7300, email isha@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR. When am I going to get a new kitchen? We replace kitchens on a schedule. If you think your kitchen needs replacing now, you can call us on 0300 131 7300, email isha@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR. When will my repair get done? If your repair is an emergency we will aim to attend within 4 hours, if we can't complete the repair at this visit, we will make it safe and make arrangements with you to come back. For all other repairs you will be offered an appointment that suits you. To report a repair or to find out about a repair you have already reported, call us on 0300 131 7300, email isha@isha.co.uk write to us or visit us at 102 Blackstock Road, London, N4 2DR. I have a pest problem If you have problems with pests, you need to report it to us. Call us on 0300 131 7300, email isha@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR. What is my responsibility to repair? Certain repairs are the responsibility of the customer, not ISHA. To find out more click here for details. I have no heating If you don’t have heating you should report it to ISHA, and we will send someone to fix this. Call us on 0300 131 7300, email isha@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR. I have no hot water You should report this to ISHA so we can fix this. You can call us on 0300 131 7300, email isha@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR. My repair isn’t finished This might be because a part has been ordered or because more than one person is needed. To get an update call us on 0300 131 7300, email isha@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR. My repair hasn’t been done yet To find out when your repair will be done call us on 0300 131 7300, email isha@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR. My repair isn’t good enough Please contact us so our surveyor can see what needs to be done on 0300 131 7300, by emailing isha@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR I have condensation/damp/mould Please read our information on condensation and damp before requesting a surveyors visit. If you still need an appointment please contact us so we can arrange for a surveyor to attend on 0300 131 7300, or by emailing isha@isha.co.uk, or by writing to us or visiting us at 102 Blackstock Road, London, N4 2DR. Can I have a water meter? Yes. First you need to write to us at 102 Blackstock Road, London, N4 2DR or email us at isha@isha.co.uk so we can confirm this is OK, then you need to contact Thames Water. My smoke alarm is beeping Replace the battery to see if the alarm is beeping because it needs a new battery. If your smoke alarm uses mains electricity, call us on 0300 131 7300, by emailing isha@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR. I want to make improvements to my own home You can make certain changes to your property. Please contact us at isha@isha.co.uk for more information. The contractor did not turn up for my repair appointment Please let us know right away. Then we can tell you why this happened and arrange for another visit. You can call us on 0300 131 7300, email isha@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR. I have locked myself out You can call us on 0300 131 7300, email isha@isha.co.uk, or visit us at 102 Blackstock Road, London, N4 2DR. If this is because you have lost your keys we will charge you for any work we do. If it is because there is a fault with your locks, we won’t charge you. I need new keys or fobs You can call us on 0300 131 7300, email isha@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR. If you have lost a key or fob we will charge you for a replacement. If it is because the fob does not work, we will swap it for a new one. I can smell gas Call National Grid immediately on 0800 111 999, as gas leaks are very dangerous to you and your neighbours. Do you have leaflets about repairs and responsibilities for tenants? Yes. Download our tenants leaflets for more information on repairs and responsibilities. Repairs and responsibilities for tenants (pdf, 831kb) Repairs and responsibilities for Vietnamese tenants (pdf, 486kb) You can also check out the repairs page on this website for more information. How do I report repairs? You can call us on 0300 131 7300, email isha@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR. When am I going to get a new kitchen? We replace kitchens on a schedule. If you think your kitchen needs replacing now, you can call us on 0300 131 7300, email isha@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR. When will my repair get done? If your repair is an emergency we will aim to attend within 4 hours, if we can't complete the repair at this visit, we will make it safe and make arrangements with you to come back. For all other repairs you will be offered an appointment that suits you. To report a repair or to find out about a repair you have already reported, call us on 0300 131 7300, email isha@isha.co.uk write to us or visit us at 102 Blackstock Road, London, N4 2DR. I have a pest problem If you have problems with pests, you need to report it to us. Call us on 0300 131 7300, email isha@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR. What is my responsibility to repair? Certain repairs are the responsibility of the customer, not ISHA. To find out more click here for details. I have no heating If you don’t have heating you should report it to ISHA, and we will send someone to fix this. Call us on 0300 131 7300, email isha@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR. I have no hot water You should report this to ISHA so we can fix this. You can call us on 0300 131 7300, email isha@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR. My repair isn’t finished This might be because a part has been ordered or because more than one person is needed. To get an update call us on 0300 131 7300, email isha@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR. My repair hasn’t been done yet To find out when your repair will be done call us on 0300 131 7300, email isha@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR. My repair isn’t good enough Please contact us so our surveyor can see what needs to be done on 0300 131 7300, by emailing isha@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR I have condensation/damp/mould Please read our information on condensation and damp before requesting a surveyors visit. If you still need an appointment please contact us so we can arrange for a surveyor to attend on 0300 131 7300, or by emailing isha@isha.co.uk, or by writing to us or visiting us at 102 Blackstock Road, London, N4 2DR. Can I have a water meter? Yes. First you need to write to us at 102 Blackstock Road, London, N4 2DR or email us at isha@isha.co.uk so we can confirm this is OK, then you need to contact Thames Water. My smoke alarm is beeping Replace the battery to see if the alarm is beeping because it needs a new battery. If your smoke alarm uses mains electricity, call us on 0300 131 7300, by emailing isha@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR. I want to make improvements to my own home You can make certain changes to your property. Please contact us at isha@isha.co.uk for more information. The contractor did not turn up for my repair appointment Please let us know right away. Then we can tell you why this happened and arrange for another visit. You can call us on 0300 131 7300, email isha@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR. I have locked myself out You can call us on 0300 131 7300, email isha@isha.co.uk, or visit us at 102 Blackstock Road, London, N4 2DR. If this is because you have lost your keys we will charge you for any work we do. If it is because there is a fault with your locks, we won’t charge you. I need new keys or fobs You can call us on 0300 131 7300, email isha@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR. If you have lost a key or fob we will charge you for a replacement. If it is because the fob does not work, we will swap it for a new one. I can smell gas Call National Grid immediately on 0800 111 999, as gas leaks are very dangerous to you and your neighbours. Do you have leaflets about repairs and responsibilities for tenants? Yes. Download our tenants leaflets for more information on repairs and responsibilities. Repairs and responsibilities for tenants (pdf, 831kb) Repairs and responsibilities for Vietnamese tenants (pdf, 486kb) You can also check out the repairs page on this website for more information.
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