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Get in touch today, feel free to ask us anything

Call Us

Tel 0300 131 7300

Address

Islington & Shoreditch Housing Association (ISHA)
102 Blackstock Road
London N4 2DR


0300 131 7300

0300 131 7300

Customers' Questions

Questions about Repairs

How do I report repairs?

You can call us on 0300 131 7300, email isha@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR.

When am I going to get a new kitchen?

We replace kitchens on a schedule. If you think your kitchen needs replacing now, you can call us on 0300 131 7300, email isha@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR.

When will my repair get done?

If your repair is an emergency we will aim to attend within 4 hours, if we can't complete the repair at this visit, we will make it safe and make arrangements with you to come back.  For all other repairs you will be offered an appointment that suits you. To report a repair or to find out about a repair you have already reported, call us on 0300 131 7300, email isha@isha.co.uk write to us or visit us at 102 Blackstock Road, London, N4 2DR.

I have a pest problem

If you have problems with pests, you need to report it to us. Call us on 0300 131 7300, email isha@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR.

What is my responsibility to repair?

Certain repairs are the responsibility of the customer, not ISHA. To find out more click here for details.

I have no heating

If you don’t have heating you should report it to ISHA, and we will send someone to fix this. Call us on 0300 131 7300, email isha@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR.

I have no hot water

You should report this to ISHA so we can fix this. You can call us on 0300 131 7300, email isha@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR.

My repair isn’t finished

This might be because a part has been ordered or because more than one person is needed. To get an update call us on 0300 131 7300, email isha@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR.

My repair hasn’t been done yet

To find out when your repair will be done call us on 0300 131 7300, email isha@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR.

My repair isn’t good enough

Please contact us so our surveyor can see what needs to be done on 0300 131 7300, by emailing isha@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR

I have condensation/damp/mould

Please read our information on condensation and damp before requesting a surveyors visit.  If you still need an appointment please contact us so we can arrange for a surveyor to attend on 0300 131 7300, or by emailing isha@isha.co.uk, or by writing to us or visiting us at 102 Blackstock Road, London, N4 2DR.

Can I have a water meter?

Yes. First you need to write to us at 102 Blackstock Road, London, N4 2DR  or email us at isha@isha.co.uk so we can confirm this is OK, then you need to contact Thames Water.

My smoke alarm is beeping

Replace the battery to see if the alarm is beeping because it needs a new battery. If your smoke alarm uses mains electricity, call us on 0300 131 7300, by emailing isha@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR.

I want to make improvements to my own home

You can make certain changes to your property. Please contact us at isha@isha.co.uk for more information.

The contractor did not turn up for my repair appointment

Please let us know right away. Then we can tell you why this happened and arrange for another visit. You can call us on 0300 131 7300, email isha@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR.

I have locked myself out

You can call us on 0300 131 7300, email isha@isha.co.uk, or visit us at 102 Blackstock Road, London, N4 2DR. If this is because you have lost your keys we will charge you for any work we do. If it is because there is a fault with your locks, we won’t charge you.

I need new keys or fobs

You can call us on 0300 131 7300, email isha@isha.co.uk, write to us or visit us at 102 Blackstock Road, London, N4 2DR. If you have lost a key or fob we will charge you for a replacement. If it is because the fob does not work, we will swap it for a new one.

I can smell gas

Call National Grid immediately on 0800 111 999, as gas leaks are very dangerous to you and your neighbours.

You can also check out the repairs page on this website for more information.

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