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A graphic of the four ISHA values - Pride, Respect, Trusted and Commitment.

Our values

We live by our values and are proud of the diversity of our communities. We strive to create spaces where you can live happily, feel included, be respected and be yourself!

We are committed to you and to providing secure, welcoming, and friendly environments and communities, free from racism, sexism, sexual misconduct, violence, bullying, and any form of sexual, physical, verbal or emotional abuse by staff, residents, contractors, or stakeholders, either in person or online.

Equality, diversity and inclusion (EDI) strategy

Our equality, diversity and inclusion strategy (PDF, 1mb) sets out our intentions and actions towards being a diverse and inclusive organisation. We work within this framework and current legislation and codes of practice to achieve equality of access and provision within our services.

  • We expect all ISHA’s staff, residents and stakeholders to be treated equitably and respectfully in their interactions with us.
  • We will be inclusive and reflect the rich and diverse communities we exist to serve.
  • We will work to earn the trust and confidence of staff, residents and stakeholders that they can expect - from us and our contractors - respect, fairness, and equitable treatment.

ISHA’s equality, diversity and inclusion strategy (PDF, 1mb) was approved by the Board in March 2023 and is due for review in December 2024.

EDI strategy updates

Our equality, diversity and inclusion (EDI) strategy progress updates outline our progress against the strategy and the agreed-upon next steps.

While we have made some progress on our ambitions for ED&I in the second year of the strategy, there is still more to be done to achieve our objectives. To align with the extension of our strategic plan (PDF, 1.6MB) Opens in a new window/tab icon. for an additional year and to provide more time to deliver outstanding objectives, the Board agreed at the March 2025 Board meeting to also extend the EDI strategy by one year.

Delivery in the final year of our plan will be driven by an action plan targeting the outstanding objectives.

March 2025 EDI strategy progress update (PDF, 441kb)

We are very clear that the strategy starts from a place of inspiration, not regulation, and that we are driven by the conviction that equality, diversity, and inclusion principles should be central to an organisation founded on seeking to redress some of the world’s ills.

Significant progress has been made in some areas of our strategy, with prioritisation and refocusing on others for 2024/25 after experiencing some delays.

June 2024 EDI strategy progress update (PDF, 290kb)

The purpose of our strategy

In carrying out our equality, diversity, and inclusion strategy (PDF, 1mb), ISHA aims to assist disadvantaged groups in gaining access to our services. We work in partnership with statutory and voluntary agencies to achieve this.

Job applications

As an employer, ISHA encourages job applicants from all sections of the community and seeks to maintain a workforce that reflects the composition of the communities and areas we work in.

More information

If you have any questions or want more information about our equality, diversity and inclusion strategy (PDF, 1mb), email news@isha.co.uk.