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We're asking our residents to get involved, by giving your views and opinions to help improve ISHA for the better, and build your local community! There are a variety of ways you can do this, including joining a workshop, filling in the resident priorities survey or joining a residents' group like the Resident Scrutiny Panel.

You choose how to be involved, depending on what you want to get out of it and take part in ways that suit you.

How you can shape ISHA

Be a community builder 

Have you got ideas for a fun and enjoyable events that will bring your neighbours together?   

Then apply for one of our grants! There’s a maximum of £200 per year for your estate.  Whether for small gatherings throughout the year, such as a regular coffee morning, or a one-off such as a fun day or garden party, providing it includes all your neighbours and provides a wonderful opportunity to connect, we want to hear from you! 

 Be quick, funds are limited. 

Contact: Sophie at involvement@isha.co.uk or call 0300 131 7300.

  • Check over the communications we send out to residents to make sure they are well written and informative for residents. 

  • Help to shape ISHA's leaflets, letter templates and annual report. 

  • Work with our team to help reach more residents and collect resident interest stories we can publish online. 

  • Help plan the delivery of the Neighbourhood Knocks and Neighbourhood Nights – outreach visits to residents to gather their views and feedback for service improvement.  

  • Attend meetings, workshops, and other consultations to help co-create ISHAs involvement of residents through shaping the new Strategy.  

Resident Involvement Lead, Sophie talking to an ISHA resident.

Involvement in action

Eight residents participated in three sessions to help develop our new website.

Here are a few key things residents raised with us:

“It’s important there is clear contact information for specific teams. I don’t want to have to call a switchboard, I want to get to the right team straight away”.

"You should use simpler language and a friendlier tone that is more conversational”

“There should be even more key information available at a glance".

For more information on the communications panel and other opportunities to get involved, see our resident involvement strategy (PDF, 1.1mb)Opens in a new window/tab..

Staff speaking with a smiling resident at a Neighbourhood Night event.

Resident workshops

Shape the future of ISHA's repairs service 

ISHA is reviewing its repairs service and appointing a contractor to deliver repairs in the future. Over the next year, residents will have the opportunity to help shape every stage of the process – from defining what good looks like, through to helping evaluate contractors and supporting the launch of the new service. 

We want to make sure the future repairs service reflects what matters most to residents and delivers the standards and quality residents expect. 

We're launching a short survey to help us understand: 

  • What a good repairs service looks like 
  • What matters most to you 
  • The standards you expect 
  • How contractor performance should be measured 
  • What additional benefits contractors could provide for residents and communities 

We are also interested in hearing about examples of great customer service residents have experienced, and what lessons can be applied to the future repairs service. 

Get involved 

Resident repairs survey 

31 July – 14 August 2026 

Complete our short survey, which takes around 5–10 minutes. 

What happens next? 

This survey is the first stage of a wider resident involvement programme that will help shape ISHA's future repairs service over the next year. 

September 2026 – Resident workshop 1 

Residents will: 

  • Review the survey findings 
  • Explore what good repairs look like 
  • Help develop the new repairs service specification 
  • Discuss the standards, priorities and expectations residents want included in the future service 

September – October 2026 – Resident workshop 2 

Residents will: 

  • Help co-create contractor tender questions 
  • Review how potential contractors will be assessed 
  • Ensure the tender reflects what matters most to residents 

October 2026 – Tender issue and return 

Contractors will submit proposals showing how they would deliver the service specification developed with resident input. 

November – December 2026 – Evaluation and moderation 

Residents will: 

  • Join the contractor evaluation process 
  • Take part in contractor interviews 
  • Help assess contractor responses 
  • Contribute directly to the contractor selection process 

July 2027 – New repairs service launches 

  • Residents who wish to stay involved will have opportunities to: 
  • Help design and test communications about the new repairs service 
  • Review letters, leaflets and online information before launch 
  • Help evaluate how the new service is performing 
  • Provide feedback on whether the service is delivering against agreed standards and KPIs 
  • Help identify opportunities for ongoing improvement 

Want to take part? 

We are looking for residents to join our workshops and procurement panel to help shape the future repairs service. This is a great opportunity to share your experiences, influence service standards, help develop the service specification and play a direct role in selecting the future repairs contractor. 

No previous procurement experience is needed. We will provide free procurement training and support for residents who would like to take part in the workshops, procurement panel and contractor evaluation process. The training will explain how procurement works, the role of residents in the process, how contractors are assessed and how residents can contribute confidently and effectively. 

You don't need to take part in every stage of the process. Residents can choose how much they would like to be involved, whether that's completing the survey, attending one workshop, joining both workshops, taking part in the procurement panel, helping with contractor evaluations and interviews, or staying involved through implementation and service review. We welcome any level of involvement and will support residents to take part in the activities that interest them most. 

As a thank you for their time and contribution, residents who participate in training sessions, workshops and procurement panel activities will receive gift vouchers. This recognises the valuable role residents play in helping shape the future repairs service and supports wider participation in the process. 

If you would like to take part, please contact the Resident Involvement Team or register your interest when completing the survey. 

Your feedback will directly influence the design, procurement, implementation and ongoing review of ISHA's future repairs service. 

Access the survey and help shape the future of ISHA's repairs service Opens in a new window/tab icon.

Resident involvement news

The cover of the Summer 2026 ishahome magazine.
Click to read this article

Landing in your letterbox this week: ISHA Home summer 2026 magazine

Your summer issue of our residents' magazine will be landing in your letterbox this week. Find out about our plans for the next four years, and how we're working together to deliver better services for you.
ISHA's four values as posters on the wall behind a teal sofa.
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Our new corporate strategy and values

Our new strategy sets out our priorities and commitments to you, our residents, and how we will go about delivering them.
ISHA staff and residents chatting and discussing issues at our Hackney Neighbourhood Night in May 2026.
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Another two great Neighbourhood Night events

Following the Islington event in April, we held the second Neighbourhood Night of the year in Hackney on Thursday, 14 May.