News

Neighbourhood Nights are an excellent opportunity for you to meet staff in person and discuss various topics related to your tenancy.

If you’re a parent or carer, you know school holidays can prove expensive. Here are some ideas to help you keep the costs down, keep the kids entertained, and get them ready for going back to school. 
 

We’re offering you the chance to see the works of renowned Japanese painter Hiroshige.  

We’re excited to be switching to a new housing and finance computer system. It will soon allow you to access your tenancy details online, check your rent payments, follow progress on repairs, and get the information you need about your home.

Thank you to everyone for your feedback on our car parking consultation.

At the beginning of this month residents of Niemann Court in Islington held a first meeting, setting up their own Residents’ Association (RA).

Important information about accessing the Neighbourhood Night venue. 

With their built-in temperature controls and timers, air fryers are a safe and economical means of cooking, but bad habit use can present dangers. Here are some tips to keep you safe. 

Neighbourhood Nights, your chance to meet with our teams in a relaxed setting, are taking place again this spring. 

E-scooters and e-bikes might seem like a great and cheap way to get around, but they are emerging as one of the biggest causes of fire. 

Recent allegations of professional misconduct have been made against a company that provide fire safety certifications. Rest assured, your home is safe, and we're taking appropriate steps to review all necessary certificates.

Some of you recently took part in an anonymous survey about your experiences of us as a landlord. We’re thrilled to see that our efforts to improve have been felt by you! 

Recent changes to housing benefit payments might have affected you, without you knowing. In some cases, this has led to residents getting behind with their rent and putting their home at risk. Find out what we need from you to resolve the issue. 

Lunar New Year, also known as Tết in Vietnam is today! Find out how we're supporting communities celebrating the Year of the Snake.

Just before Christmas, we collaborated with the Felix Project and the housing association support charity HACT to distribute free food that might otherwise be wasted.

A lift is essential in a multi-storey building. Here are a few things you can avoid, to keep it running smoothly.

It’s one of the busiest times of the year for parcel deliveries, and sadly some of them go missing. We’ve packaged some parcel top tips. 

The renewal period for ISHA parking permits is next month. Don't forget to renewew your parking permit during the busy festive period.

If you are in need of some support with your energy bills, we may be able to help, but you must apply quickly.  

We’ve changed how we take rent payments over the phone. This page tells you about the changes to telephone payments and the other ways you can pay your rent.

We've published our 2023-24 residents' annual report (PDF, 3.2mb). It's packed with information about our services, events we held and shows our performance against the Tenant Satisfaction Measures (TSMs) set by the Regulator of Social Housing.

We know Christmas can be busy time for many people, but it's important you remember to pay your bills, including rent or service charges.

Our office will be closed for the festive period from 2:30pm on Tuesday, 24 December (not 4pm as we said in our resident magazine). We apologise for this communication error and any inconvenience caused.

We will reopen at 9am on Thursday, 2 January 2025. If you have an emergency while we're closed, you can call our out-of-hours team on 0300 131 7300.

ISHA takes a zero-tolerance approach to anti-social behaviour (ASB). We stand with all supporting #MakingCommunitiesSafer.

Vampire devices are those that drain energy and cost you money, even when not in use but left on standby or used inefficiently. 

The October issue of our residents' email newsletter is now online. Sign up to receive the newsletter directly to your inbox each month.

Professional artist Seema Gill will be delivering an art and a poetry workshop for residents to participate in.

Join artist, poet, and novelist Seema Gill and Joy, Resident Scrutiny Panel member for three art sessions to explore, create and express yourself.

Have lunch, have fun, and try something new!

In  August, 11 ISHA staff members carried out the “Neighbourhood Knock” across 73 households in Haringey and Camden. Find out more about what we learned.

Islington Council is running a free workshop with hands-on activities and practical tips to help make your home more energy efficient and save you money. 

We're holding a Neighbourhood Night near you! Find out when we'll be in your borough.
 

On Thursday, 26 September ISHA residents and staff joined a free guided tour in Islington. Get a taste of what they discovered in this article.

Video tutorials for some basic maintenance in your home.

The September issue of your residents' newsletter is now online. Sign up to receive the newsletter direct to your email inbox each month.

The Regulator for Social Housing has announced today that it has downgraded our Governance rating from G1 to G2

We've published 2023-24 signed financial statements for Islington and Shoreditch Housing Association (ISHA).

Our Annual General Meeting (AGM)  was a fitting opportunity to say thank you to outgoing board member Yasmin Khan. 

Discover ISHA’s role in London’s social housing history with a free tour by a local historian.

We've published a summary of the results from our 2023 Tenant Satisfaction Survey.

As we move into the typically cooler months of autumn, now is a great time to check your boiler and radiators are working properly. By taking a few minutes to do some simple checks, you can often avoid serious problems later in the year.

On Thursday 3 October, ISHA will be holding a Neighbourhood Night in Walthamstow. 

As an ISHA resident, you can attend private viewings and special events at The British Museum.

ISHA supports the National Housing Federation’s call for the government to strengthen the vital services provided by supported housing. 

You can attend private viewings and special events at The British Museum as an ISHA resident.

You have a home full of things that you need and love – clothes, TV, kitchen appliances, keepsakes, furniture, and gadgets. You can protect them with tenants' contents insurance.

Funding exists to support households who would otherwise struggle to buy food, pay for essential utility bills or meet other essential living costs. Find out about support where you live. 

We're contacting some of our residents to ask for their feedback as part of the 2024 Tenant Satisfaction Survey. Find out more about the survey, what to expect and how we'll use the results of the survey to improve the service we deliver.

Thank you to everyone who entered our ISHA in Bloom competition. It was fantastic to see so many lovely photos of your gardens, potted plants, and flowers. We have selected four winners, each winning a £50 Love2Shop voucher.

ISHA proudly marked the beginning of construction of 25 new homes in Hackney this week, with a symbolic bricklaying ceremony

Sign up to receive our monthly ISHA residents' newsletter directly to your email inbox.

If you’re a parent or carer, you know school holidays can prove expensive at times. 
We’ve pooled together some resources to help you keep the costs down, keep the kids entertained, and get them ready for going back to school. 

 We want to work with you to create a website for ISHA that looks great and works for you. Here's how you can get involved.

We’re pleased to introduce you to our new repair contractors MNM.  

We're pleased to announce we've officially started our new website project! 

We want to work with you to create a website for ISHA that looks great and works for you, not only on desktop but mobiles and tablets. Here's how you can get involved.

There's not long until the general election and we believe housing deserves to be at the top of the agenda! 
When candidates knock on your door, be sure to ask them what their plan for housing is.
 

Signposting to assistance and support in your local area. Including: Getting help with energy bills, vouchers for food and fuel, your local community, financial matters, applications for benefits and other resources to help you stay happy and safe in your home.

ISHA is all about community and we’re always grateful when a resident wants to share their story with us.  

We caught up with Joy, one of the residents on our scrutiny panel and a tour de force of creativity. 
 

Pride month celebrates the progress that has been made across legislation, attitudes, and behaviours towards the LGBTQ+ community; but it is also a continued protest. Here's why Pride month matter to ISHA.

Last week Neighbourhood Officer Gary, and Resident and Community Involvement Lead Sophie carried out a visit with Rob, resident at Mandarin Wharf to discuss ways to improve the neighbourhood and ISHA's services. 

Our Hackney Neighbourhood Night was fantastic to meet so many of you who came to our Hackney Neighborhood Night on Thursday, 16 May. In total, we welcomed 33 residents to the event and had important and meaningful conversations with many of you. 

Ahead of the upcoming general election on Thursday 4 July we want highlight the need for long-term thinking in a plan to fix this crisis; and it can be fixed! 

The Spring 2024 issue of our new-look residents' magazine (ISHA Home) is now available to read or download. Printed copies will be sent to residents shortly.

A reminder to residents about what you can (and can’t do) safely on your balcony or terrace.

Introducing Sophie, our new Resident & Community Involvement Lead 

ISHA is now registered as a Disability Confident Committed Employer.

Meet ISHA staff and contracotrs at our drop-in service, to discuss the things that matter to you. 

ISHA supports the National Housing Federation’s call for the government to make a long-term plan to deal with the housing crisis.   

We’re pleased to announce that this week we contracted Turnkey Fire Services Ltd on a one-year contract to service a number of our properties.  

We've updated our privacy statements. The main change has been to clarify that we may transfer personal data to countries outside of the United Kingdom.

We’ve updated our complaints policy (pdf, 383kb) to comply with the Housing Ombudsman’s Complaint Handling Code.

This International Women's Day we're proud to celebrate ISHA's sponsorship of the Islington District Girls Football Under 11s and Under 12s.  

Long term resident Muriel has been an ISHA resident for over forty years. Here she shares her story of living and working with ISHA. 

Our resident scrutiny panel is an independent group of residents who work with ISHA to improve the services we provide and monitor our performance. Here's how you can get in touch.

Jay Jackson has been an ISHA resident for two years and is now a member of our Scrutiny Panel. Read on to find out more about why he joined the panel and what his ambitions for the panel and ISHA are. 

If you find yourself needing to get locks changed, it’s important you hire someone fully qualified and responsible. Here’s how you can guarantee you get the right service. 

There are a few ways to have bulky items collected including free and cheap options that can work around your schedule. Read on to find out more.

Beth's latest resident involvement update.

After their success in supporting you last year, we’re bringing back Neighbourhood Nights in Hackney, Islington and Waltham Forest.

We address some of the most frequently asked questions about the functionality and upkeep of the communal lifts in our properties.

This article provides important information to consider before contacting a legal firm and tells how to raise an issue with us or make a complaint to us about a service we provide.

Audley English awarded MBE in New Year's Honours List

As we come to the end of 2023, we’re delighted to share a bit more of ISHA’s history in our 90th anniversary publication.

The Regulator for Social Housing has announced its latest judgments and confirmed that ISHA has retained our G1 and V2 ratings.

Islington and Shoreditch Housing Association (ISHA) is proud to announce its sponsorship of the Islington District Girls Football Under 11s and Under 12s.

Christmas is around the corner, and it often comes with lots of wrapping paper, boxes and food waste to be discarded. This article tells you how to ensure bulky items are disposed of properly so the council will collect any rubbish and recycling.

ISHA celebrates its 90th anniversary this year, and to mark it we've caught up with some of our residents, staff and partners who've been a part of the ISHA story. Introducing long-term residents, Jean and Sidney.

We’re proud to announce that along with our partners in the North River Alliance (NRA), ISHA has been successful in our application for £15.7million of funding from the Greater London Authority (GLA).

We have also updated our policy to make the parking process easier for our residents, increase fair access to visitor parking and simplify access to disabled parking spaces.

ISHA is working with Amazon to help residents living in shared-access buildings receive Amazon packages safely inside or on your doorstep. 

The safety of our residents is our number one priority, and you must allow our contractors access to do the gas safety check. Gas safety checks are inspections of gas appliances and systems within a property to ensure they work safely and efficiently. The checks are performed by Gas Safe Register engineers or qualified professionals. 

We’ve published our Residents’ Annual Report for the financial year 2022/23 (pdf, 3.1mb). Inside the annual report, we reflect on our work, what we have delivered in the last year and the improvements we’ve implemented. Look out for your printed copy of our report in the post.