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We distilled the eight themes from the last corporate strategy into two overarching themes: People and Place. Each theme under People and Place has two to three outcomes with targeted activities to make these outcomes happen, clear measures of success and key performance indicators (KPIs).
19 Jun 2026 PDF
This strategy shifts from engagement as an activity to resident voice as a driver of change. By 2030, residents will know how to get involved, see the impact of their feedback, and feel confident that raising their voice leads to action and visible change.
28 Sept 2026 PDF
The summer 2026 issue of our residents' magazine. Inside this issue: How you've made your views heard, a how to guide to mutual exchanges, highlighting our community at Merriam Close, and much more.
22 Jun 2026 PDF
ISHA's 2026 self-assessment submission to the Housing Ombudsman's under the Statutory Complaint Handling Code.
30 Sept 2026 PDF
30 Sept 2026 ISHA's Board response to the Housing Ombudsman's 2025-26 landlord performance report for ISHA. - PDF
The Housing Ombudsman's 2025-26 landlord performance report for ISHA.
30 Sept 2026 PDF