fire safety programme, not only upgrading our buildings but also holding others to account where needed. Whether it’s a routine check or major improvement work, our focus is clear: to keep you, your home, and your neighbours safe. Just some of the things we’re doing:  Upgrading fire safety systems Installing communal fire detection and alarm systems in buildings where a change to simultaneous ev...

Safety and security Your safety is our priority Contacting us in an emergency If you have an emergency while we are closed, you can call our out-of-hours service on 0300 131 7300. They are available 24/7. What is an emergency? Emergencies can include flooding or serious water ingress, structural damage to the property, a gas leak, domestic abuse or severe anti-social behaviour that...

fire equipment. We use a variable service charge system to calculate service charges. This means we estimate the cost of each communal service and charge you your share of that estimate. These estimates are calculated using contractual information or by analysing past costs. Why am I paying more than my neighbour? The method for charging service charges is set out in your lease. The cost of pr...

ISHA policies Download or print our policies. All policies are in the PDF format.

Fire safety information Preventing a fire is the best way to stay safe. There are simple but essential steps you can take to make sure your home, building, and community stay free from fire hazards. Read our guidance and leaflets for more information. FireSafety Your safety is our priority and responsibility. That’s why we’ll help you plan in case you ever need to evacuate your home because o...

Gas safety If you have a question about gas safety or you’ve been contacted about giving us access to carry out a gas safety check (CP12), get in touch.

Health and safety Information about gas safety checks, how we manage the risk of legionella and our duty of care if asbestos is found. 

The gas service inspections/Gas safety check

Fire Safety Act 2021. We constantly review risks through property inspections, maintenance programmes, and defect reporting. In line with the Regulatory Reform (Fire Safety) Order 2005, we conduct an FRA when a property’s use changes or if the current assessment needs updating. If you have any questions or to obtain the Fire Risk Assessment for where you live, call 0300 131 7300 or email BuildingS...

Fire Safety Act 2021. We constantly review risks through property inspections, maintenance programmes, and defect reporting. In line with the Regulatory Reform (Fire Safety) Order 2005, we conduct an FRA when a property’s use changes or if the current assessment needs updating. If you have any questions or to obtain the Fire Risk Assessment for where you live, call 0300 131 7300 or email BuildingS...