Example 5
ISHA's complaints policy
Hi! I’m Sarah, I have been an ISHA resident for 14 years, based in Hackney.
I joined the panel as I believe in people being part of decisions that affect their lives and futures. I want to ensure that ISHA can deliver the best services for all residents, leaseholders or general needs tenants.
Decisions must be shaped by the people who live with them – not just those who manage the money, policies and processes that make the decisions.
We are a new panel, and we are motivated to provide solutions affecting all of us – not just individuals.
Once we have completed training and got to know ISHA better, we will undertake several reviews. If you receive any invitation to take part, please engage with those things from ISHA. Email the resident engagement team at involvement@isha.co.uk if you want to contact us.
Example 6
Hi! I’m Sarah, I have been an ISHA resident for 14 years, based in Hackney.
I joined the panel as I believe in people being part of decisions that affect their lives and futures. I want to ensure that ISHA can deliver the best services for all residents, leaseholders or general needs tenants.
Decisions must be shaped by the people who live with them – not just those who manage the money, policies and processes that make the decisions.
We are a new panel, and we are motivated to provide solutions affecting all of us – not just individuals.
Once we have completed training and got to know ISHA better, we will undertake several reviews. If you receive any invitation to take part, please engage with those things from ISHA. Email the resident engagement team at involvement@isha.co.uk if you want to contact us.
ISHA's complaints policy
This is title tag property and is H2 (#1857A2) - 42px
This is subtitle tag property and is H3 (#006F8E) - 32px
This is H4 (#FE4199) - 24px
Internal Link (#1857A2) On Hover (#FE4199)
External Link 
(#1857A2) On Hover (#FE4199)
isha@isha.co.uk (#FE4199) On Hover (#1857A2)
987657654 (#006F8E) On Hover (#FE4199)
We have reduced editor styles as mentioned below:
- H2 - 42px
- H3 - 32px
- H4 - 24px - bold pink
- Body - 20px
- Pink Text
- Blue Text
- Green Text
- White Text
- Black Text
- Link Pink
- Link Blue
- Link Green
- Link White
- UL-Single-Column
- UL-Two-Column
This is H2 in Gradient background (#FFFFFF)
This is H3
This H4
All internal and external links in the Gradient Module will be (#FFFFFF)
Solid white background and ISHA blue (#1857A2) text for the normal state. On hover- transparent background with a white border and white text.
CTAs
Retain their current behaviour for the normal state (white background, no border). For hover state, retain gradient border and add text underline on hover
Downloadable Info Block Module
Example 1
Hi! I’m Sarah, I have been an ISHA resident for 14 years, based in Hackney.
I joined the panel as I believe in people being part of decisions that affect their lives and futures. I want to ensure that ISHA can deliver the best services for all residents, leaseholders or general needs tenants.
Decisions must be shaped by the people who live with them – not just those who manage the money, policies and processes that make the decisions.
We are a new panel, and we are motivated to provide solutions affecting all of us – not just individuals.
Once we have completed training and got to know ISHA better, we will undertake several reviews. If you receive any invitation to take part, please engage with those things from ISHA. Email the resident engagement team at involvement@isha.co.uk if you want to contact us.
Example 2
The benefit cap limits the total benefits most working-age people can claim, set by the government. If affected, your housing benefit and universal credit will be reduced, requiring you to cover the rent shortfall.
Hi! I’m Sarah, I have been an ISHA resident for 14 years, based in Hackney.
I joined the panel as I believe in people being part of decisions that affect their lives and futures. I want to ensure that ISHA can deliver the best services for all residents, leaseholders or general needs tenants.
Decisions must be shaped by the people who live with them – not just those who manage the money, policies and processes that make the decisions.
We are a new panel, and we are motivated to provide solutions affecting all of us – not just individuals.
Once we have completed training and got to know ISHA better, we will undertake several reviews. If you receive any invitation to take part, please engage with those things from ISHA. Email the resident engagement team at involvement@isha.co.uk if you want to contact us.
Example 3
Hi! I’m Sarah, I have been an ISHA resident for 14 years, based in Hackney.
I joined the panel as I believe in people being part of decisions that affect their lives and futures. I want to ensure that ISHA can deliver the best services for all residents, leaseholders or general needs tenants.
Decisions must be shaped by the people who live with them – not just those who manage the money, policies and processes that make the decisions.
We are a new panel, and we are motivated to provide solutions affecting all of us – not just individuals.
Once we have completed training and got to know ISHA better, we will undertake several reviews. If you receive any invitation to take part, please engage with those things from ISHA. Email the resident engagement team at involvement@isha.co.uk if you want to contact us.
Example 4
Hi! I’m Sarah, I have been an ISHA resident for 14 years, based in Hackney.
I joined the panel as I believe in people being part of decisions that affect their lives and futures. I want to ensure that ISHA can deliver the best services for all residents, leaseholders or general needs tenants.
Decisions must be shaped by the people who live with them – not just those who manage the money, policies and processes that make the decisions.
We are a new panel, and we are motivated to provide solutions affecting all of us – not just individuals.
Once we have completed training and got to know ISHA better, we will undertake several reviews. If you receive any invitation to take part, please engage with those things from ISHA. Email the resident engagement team at involvement@isha.co.uk if you want to contact us.
My Home: a new way for you to manage your tenancy
Exciting news for you about the way you will soon be able to access our services! We’re launching your new resident services portal, “My Home”.
We're currently taking pre-registrations, so that as soon as we go live, you'll be set up ready to enjoy the benefits of managing your tenancy online!
You will be able to access your tenancy details, check your rent payments, follow progress on repairs and get the information that you need about your home at your convenience.
It means you’ll have more freedom in how you interact with us, and it means our staff will be able to spend more time with you when you need that extra bit of support over the phone.
To sign up, please complete the pre-registration form, this will allow us to set up your personal access. When the new system is about to go live, you'll receive instructions on what to do next.
Remember to pay your rent in December
Christmas can often be a busy time with lots to think about, organise and prepare for. But don't get caught out. You still need to pay your rent in December. Find out about the different ways you can make a payment.