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Islington & Shoreditch Housing Association (ISHA)
102 Blackstock Road
London N4 2DR

0300 131 7300

Welcome to Islington and Shoreditch Housing Association

0300 131 7300

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Domestic violence

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Domestic violence is a crime

Everyone has the right to be safe from abuse and fear. Domestic violence is a crime.

Domestic violence refers to a wide range of abusive behaviours. It is “domestic” in nature if the perpetrator is a person who is associated with the victim. However, it is not limited to physical violence or confined to instances within the home.

Physical violence is just one aspect of domestic abuse and is not present in all cases. Domestic abuse can involve a wide range of abusive and controlling behaviour, including threats, harassment, financial control and emotional abuse. Victims often feel extremely isolated and it may take years for them to tell anyone what is happening to them.

Domestic abuse can include physical, psychological, emotional, financial or sexual abuse which takes place in a close relationship – usually between partners, ex-partners or family members. Domestic violence happens in all cultures; people of all races, ethnicities, religions, genders, ages and backgrounds can experience domestic abuse.

What to do if you are experiencing domestic violence

If you are experiencing domestic violence you can report it to ISHA. The best way to do this is by contacting ISHA on 0300 171 7300. You will then be referred to a Tenancy Officer. You can also email

Remember, domestic violence is a crime. Always phone 999 in an emergency. In a non-emergency, you can report domestic violence to the police on 101.

What we will do

If you contact us about a case of domestic violence, we will:

  • Offer you a private interview, with a person of the same gender if it makes you more comfortable. 
  • Meet you within one working day (or as soon as you are able to meet us), in a safe environment, to give you advice on housing options, security measures, involving the police; and what further help and support is available.

We will:

  • give you advice and direct you to specialist organisations who can help
  • give you advice on emergency accommodation and about your tenancy
  • provide you with a range of options to deal with domestic violence
  • agree an action plan with you
  • give priority to your safety
  • take legal action against known perpetrators, where appropriate.

Information, equality and confidentiality

We will:

  • keep you involved and up to date with any action we take
  • keep all cases of domestic violence confidential
  • treat you fairly, in line with our equality and diversity policy
  • respect your decisions.

We are committed to treating all reported cases of domestic violence quickly and sensitively.

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More information

For more information on domestic violence and what to do if you are experiencing domestic violence, please contact the 24 Hour National Domestic Violence Helpline on 0808 2000 247. They can provide help and advice about your rehousing and legal options so you can feel safe.

Please download our domestic violence policy (pdf, 193kb) for more information.

Here is a list of some specialist agencies who can also help.

Women’s Aid

Advice and support
0808 200 0247

Solace Women’s Aid (London)

Advice and support
020 7619 1350


Advice and support in obtaining temporary accommodation
0808 200 0247

Rights of Women

Legal advice
020 7251 6577 (National – Family law)
020 7608 1137 (London – Family law)
020 7251 8887 (National – Criminal law)

Woman’s Trust

Free counselling and mental health support for victims
020 7034 0303

Finding Legal Options for Women Survivors (FLOWS)

Legal advice
0203 745 7707

ManKind Initiative

Advice and support for male victims
01823 334 244

Men’s Advice Line

Confidential helpline for male victims
0808 801 0327 

Karma Nirvana

Helpline for victims of forced marriage and honour-based abuse
0800 599 9247

Everyman Project (London)

Counselling for men who want to change violent or abusive behaviour
0207 263 8884 

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