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Islington & Shoreditch Housing Association (ISHA)
102 Blackstock Road
London N4 2DR


0300 131 7300

0300 131 7300

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Domestic Violence

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Domestic violence is a crime, everyone has the right to be safe from abuse and fear.

Domestic violence refers to a wide range of abusive behaviours. It is “domestic” in nature if the perpetrator is a person who is associated with the victim. However, it is not limited to physical violence or confined to instances within the home.

Physical violence is just one aspect of domestic abuse and is not present in all cases. Domestic abuse can involve a wide range of abusive and controlling behaviour, including threats, harassment, financial control and emotional abuse. Victims often feel extremely isolated and it may take years for them to tell anyone what is happening to them.

Domestic abuse can include physical, psychological, emotional, financial or sexual abuse which takes place in a close relationship – usually between partners, ex-partners or family members. Domestic violence happens in all cultures; people of all races, ethnicities, religions, genders, ages and backgrounds can experience domestic abuse.

 

What to do if you are experiencing domestic violence

If you are experiencing domestic violence you can report it to ISHA. The best way to do this is by contacting ISHA on 0300 171 7300; you will then be referred to a Housing Expert.  You can also email housing@isha.co.uk

Remember, domestic violence is a crime. Always phone 999 in an emergency.  In a non-emergency, you can report domestic violence to the police on 101.

What we will do

If you contact us about a case of domestic violence, we will:

  • Offer you a private interview, with a person of the same gender if it makes you more comfortable. 
  • Meet you within 1 working day (or as soon as you are able to meet us), in a safe environment, to give you advice on housing options, security measures, involving the police; and what further help and support is available.

We will:

  • give you advice and direct you to specialist organisations who can help
  • give you advice on emergency accommodation and about your tenancy
  • provide you with a range of options to deal with domestic violence
  • agree an action plan with you
  • give priority to your safety; and
  • take legal action against known perpetrators, where appropriate

Information, equality and confidentiality

We will:

  • keep you involved and up to date with any action we take
  • keep all cases of domestic violence confidential
  • treat you fairly, in line with our equality and diversity policy
  • respect your decisions.

We are committed to treating all reported cases of domestic violence quickly and sensitively.

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More information

For more information on domestic violence and what to do if you are experiencing domestic violence, please contact the 24 Hour National Domestic Violence Helpline on 0808 2000 247.   They can provide help and advice about your rehousing and legal options so you can feel safe.

Please download our Domestic Violence Policy  [246Kb] for more information.

Here is a list of some specialist agencies who can also help:

Women’s Aid – advice and support
Website: http://www.womensaid.org.uk/
Phone: 0808 200 0247 
Email: helpline@womensaid.org.uk
 

Solace Women’s Aid (London) – advice and support
Website: https://www.solacewomensaid.org/
Phone:  020 7619 1350
Email: advice@solacewomensaid.org

Refuge – advice and support in obtaining temporary accommodation
Website: https://www.refuge.org.uk/
Phone: 0808 200 0247
Email: helpline@refuge.org.uk

Rights of Women – legal advice
Website: http://rightsofwomen.org.uk/get-advice/ 
Phone: 020 7251 6577 (National – Family Law); 020 7608 1137 (London – Family Law); 020 7251 8887 (National – Criminal Law)
Email: info@row.org.uk

Woman’s Trust – free counselling and mental health support for victims
Website: http://womanstrust.org.uk/
Phone: 020 7034 0303
Email: office@womanstrust.org.uk

Finding Legal Options for Women Survivors (FLOWS) – legal advice
Website: https://www.rcjadvice.org.uk/family/flows-finding-legal-options-for-women-survivors/
Phone: 0203 745 7707
Email: FLOWS@rcjadvice.org.uk

ManKind Initiative – advice and support for male victims
Website: http://new.mankind.org.uk/
Phone: 01823 334 244
Email: admin@mankind.org.uk

Men’s Advice Line – confidential helpline for male victims
Website: http://www.mensadviceline.org.uk/
Phone: 0808 801 0327
Email: info@mensadviceline.org.uk

Karma Nirvana – helpline for victims of forced marriage and honour-based abuse
Website: http://www.karmanirvana.org.uk/
Phone: 0800 599 9247
Email: info@karmanirvana.org.uk

Everyman Project (London) – counselling for men who want to change violent or abusive behaviour
Website: http://www.everymanproject.co.uk/
Phone: 0207 263 8884 
Email: everymanproject@btopenworld.com

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