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Tel 0300 131 7300

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Islington & Shoreditch Housing Association (ISHA)
102 Blackstock Road
London N4 2DR


0300 131 7300

0300 131 7300

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Domestic Violence

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Domestic violence is a crime, everyone has the right to be safe from abuse and fear.

Domestic violence is when someone behaves in an abusive or violent way towards another person, usually within the home. Domestic violence happens in all cultures; people of all races, ethnicities, religions, genders, ages and backgrounds can experience domestic abuse.

What to do if you are experiencing domestic violence

If you are experiencing domestic violence you can report it to ISHA. The best way to do this is by contacting ISHA on 0300 171 7300; you will then be referred to a Housing Expert.  You can also email housing@isha.co.uk

Remember, domestic violence is a crime. Always phone 999 in an emergency.

What we will do

If you contact us about a case of domestic violence, we will:

  • Offer you a private interview, with a person of the same gender if it makes you more comfortable. 
  • Meet you within 24 hours (or as soon as you are able to meet us), in a safe environment, to give you advice on housing options, security measures, involving the police; and what further help and support is available.

We will:

  • give you advice and direct you to specialist organisations who can help
  • give you advice on emergency accommodation and about your tenancy
  • provide you with a range of options to deal with domestic violence
  • agree an action plan with you
  • give priority to your safety; and
  • take legal action against known perpetrators, where appropriate

Information, equality and confidentiality

We will:

  • keep you involved and up to date with any action we take
  • keep all cases of domestic violence confidential
  • treat you fairly, in line with our equality and diversity policy
  • respect your decisions.

We are committed to treating all reported cases of domestic violence quickly and sensitively.

More information

For more information on domestic violence and what to do if you are experiencing domestic violence, please contact the 24 Hour National Domestic Violence Helpline on 0808 2000 247.   They can provide help and advice about your rehousing options so you can feel safe.

Please download our Domestic Violence Policy  [246Kb] for more information.

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