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Shape the future of ISHA's repairs service

31 Jul 2026

Shape the future of ISHA's repairs service

A white speech bubble on a pink background with the word Survey inside

We are reviewing our repairs service and the contractors to deliver it, and we want you involved in the decisions! 

Over the next year, you will have the opportunity to help shape every stage of the process – from defining what good looks like, through to helping to evaluate contractors and supporting the launch of the new service.

Feedback survey

The first stage is a feedback survey to help us understand: 

  • what a good repairs service looks like 
  • what matters most to you 
  • the standards you expect 
  • how contractor performance should be measured 
  • what additional benefits contractors could provide for residents and communities.

We are also interested in hearing about examples of great customer service residents have experienced and what lessons can be applied to the future of ISHA's repairs service.

Our repairs service survey is now open – it takes around five to 10 minutes – and it will be open until 11.59pm on Friday, 14 August.

Tell us what matters most to you when it comes to repairs, what a great repairs service looks like and how you expect it to work.

Resident workshops

After the survey closes, there will be two resident workshops in September and October where we will explore the feedback together and start forming the tender documents, the questions we will ask potential contractors and how we will assess their offers.

We will continue to involve residents throughout the procurement process. 

Would you like to take part? 

If the workshops, panel and evaluation process sounds like something you’d like to be involved in, we’d love to hear from you. Email involvement@isha.co.uk for more information.

No previous procurement experience is needed. We will provide free training and support to take part in the workshops, procurement panel and contractor evaluation process.  

You don't need to take part in every stage of the process

We welcome any level of involvement and will support residents to take part in the activities that interest them most. 

As a thank you for your time and contribution, residents who participate in training sessions, workshops and procurement panel activities will receive gift vouchers.  

If you would like to take part, email involvement@isha.co.uk or register your interest when completing the survey. 

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