Social Tenant Access to Information Requirements) About us | Governance and decision-making | Finance and spending | Housing stock management | Performance | Housing services | Lists and registers | Social housing management | Information requests Introduction STAIRs stands for Social Tenant Access to Information Requirements. It is a transparency standard introduced by the Government. The fir...

behaviour of anyone living in the property. We may take legal action against you if your tenant is a nuisance and you do not take appropriate action. You are also legally responsible for the safety of the property. You will need to: arrange for an annual gas safety inspection and certificate provide a valid NICEIC (electrical installation condition report) produce a valid EPC (energy performanc...

Social Housing requires all registered housing providers to report against the Tenant Satisfaction Measures (TSMs) each year. The TSMs tell you how well we, as your landlord, are doing in providing quality homes and services. In total, there are 22 measures we must report on: 12 satisfaction measures and 10 management information measures*. There is also an additional measure for overall satisfa...

We've published the results of the 2025-26 Tenant Satisfaction Measures (TSMs) survey. We've strong progress in key areas but the survey has highlighted where we need to improve.

anti-social behaviour that makes you feel unsafe in your home or that your life is in danger. Heating is only considered an emergency between 1 October and 31 March or if you're a vulnerable resident. Not having hot water is only treated as an emergency if you or members of your family are considered vulnerable, disabled or you have an illness which could be made worse by not having hot water. If...

ISHA policies Download or print our policies. All policies are in the PDF format. More information If you need more information about a policy, need it in a different format or are having trouble viewing a policy, email news@isha.co.uk and we'll do our best to help.

anti-social behaviour that makes you feel unsafe in your home or that your life is in danger. Heating is only considered an emergency between 1 October and 31 March or if you're a vulnerable resident. Not having hot water is only treated as an emergency if you or members of your family are considered vulnerable, disabled or you have an illness which could be made worse by not having hot water. If...

Our new strategy sets out our priorities and commitments to you, our residents, and how we will go about delivering them.

Leaseholders and shared owners This page sets out the main services we provide for shared owners and leaseholders. If you have any questions or cannot find an answer to your query, contact us on 0300 171 7300 or email HomeOwnership@isha.co.uk If you're a shared owner or leaseholder and received a letter saying your account is in credit, you can request a refund online. Buildings insurance...

anti-social behaviour that makes you feel unsafe in your home or that your life is in danger. Heating is only considered an emergency between 1 October and 31 March or if you're a vulnerable resident. Not having hot water is only treated as an emergency if you or members of your family are considered vulnerable, disabled or you have an illness which could be made worse by not having hot water. If...