Social Tenant Access to Information Requirements) About us | Governance and decision-making | Finance and spending | Housing stock management | Performance | Housing services | Lists and registers | Social housing management | Information requests Introduction STAIRs stands for Social Tenant Access to Information Requirements. It is part of the Regulator of Social Housing’s Transparency, Influ...

anti-social behaviour or domestic violence; rent arrears and repairs; setting up home; arranging adaptations if you have a disability; or finding more suitable housing. Finding work or training by connecting you with services that can help.   How do I get support? Call us on 0300 131 7300 or email Outreach@isha.co.uk  to connect with an Outreach and Support Officer. You can also ask another...

anti-social behaviour, possible subletting, and not always knowing who was living in, or visiting, properties nearby.  One resident said: "Despite the anti-social behaviour issues in our block, there's still a real community spirit. It feels like a little village, even though we're in the middle of London." Next steps HACT will bring together what residents shared into a report. Residents...

behaviour of anyone living in the property. We may take legal action against you if your tenant is a nuisance and you do not take appropriate action. You are also legally responsible for the safety of the property. You will need to: arrange for an annual gas safety inspection and certificate provide a valid NICEIC (electrical installation condition report) produce a valid EPC (energy performanc...

We've published the results of the 2025-26 Tenant Satisfaction Measures (TSMs) survey. We've strong progress in key areas but the survey has highlighted where we need to improve.

anti-social behaviour that makes you feel unsafe in your home or that your life is in danger. Heating is only considered an emergency between 1 October and 31 March or if you're a vulnerable resident. Not having hot water is only treated as an emergency if you or members of your family are considered vulnerable, disabled or you have an illness which could be made worse by not having hot water. If...

Our new strategy sets out our priorities and commitments to you, our residents, and how we will go about delivering them.

anti-social behaviour that makes you feel unsafe in your home or that your life is in danger. Heating is only considered an emergency between 1 October and 31 March or if you're a vulnerable resident. Not having hot water is only treated as an emergency if you or members of your family are considered vulnerable, disabled or you have an illness which could be made worse by not having hot water. If...

Our office will be closed for the May bank holidays. While we are closed, you can call 0300 131 7300 in an emergency.

We've got dates for our upcoming Neighbourhood Nights in Islington, Waltham Forest and Hackney.