Exciting news for you about the way you will soon be able to access our services! We’re launching your new resident services portal, My Home, and if you register quickly, you could win a prize.
What can I do on the new portal?
You will be able to access your tenancy details, check your rent payments, follow progress on repairs and get the information that you need about your home at your convenience.
It means you’ll have more freedom in how you interact with us, and it means staff will be able to spend more time with you when you need that extra bit of support over the phone.
We’ve been impressed with how easy-to-use My Home is, and thrilled with how much quicker our processes are, and we know the contractors we work with feel the same.
Testing, testing
To make sure you will like My Home as much as we do, we’ve recruited some resident volunteers who’ll be testing ease of use and advising on how we can tweak the system further, to be the best for you!
They’ll also help us produce a user guide you’ll be able to refer to and we’ll be working on some video tutorials too that will help you speedily navigate to the services you need.
What do I need to do?
You’ll need to register to use the new My Home portal.
There you’ll find a simple sign-up form that you will need to fill out so we can set up your personal My Home portal access for you. Why not bookmark the page while you’re there to make access even easier in future?
Just to say
Improved information improves our service capabilities. This means we can keep better track of your requests, whether for repairs or complaints, from start to finish.
For example, knowing if you have a disability or if you have small children at home helps us manage your repair appropriately. When you phone in or email, staff may ask you questions about some of your personal details, to ensure we have the most up-to-date information.
Please spare your time to ensure we have the right details for you.
It’s still good to talk
My Home will improve our service, but we know it’s not right for everyone, and you’ll still be able to reach us via the phone or in person if you prefer.
Act fast to win a prize
We’re offering a £10 voucher to the first 50 households to sign up for My Home before 1 September, 2025. Signing up early will also enter you into a prize draw for the chance to win a £250 voucher.
Send an email to myhome@isha.co.uk, and the team will start setting you up so we can make sure we’ve included you in the draw.
If you don’t want to be entered into the competition but still want to sign up, please just let us know.
