2023-24 residents' annual report

A man, woman and child sitting in a living room with a blue to pink gradient applied over the image.

Did you know that 97% of non-emergency repairs last year were completed on the first visit? Or that we replaced five lifts, or that 63 homes received new bathrooms?

These facts and many others about the services we deliver to you are contained in the 2023-24 residents’ annual report (PDF, 3.2mb), delivered to all 2,571 of our homes.

About the annual report

The report contains our Tenant Satisfaction Measures (TSMs) and Management Information Measures, which we must compile and share with you by the Regulator of Social Housing. We urge you to read them to learn more about how we are doing in delivering our services.

Beyond regulation, we are more than pleased to share this information about our performance as a landlord, how we are listening to you, and what we are doing to improve. After all, this information is about YOUR homes.

We’ve tried to make the report enjoyable and easy to understand by presenting it clearly and concisely. The annual report also contains some fun things, such as activities and events, that we’ve provided or been involved in throughout the year.

As our Chief Executive Ruth Davison says in her foreword:

"We want everyone in our community to feel heard, respected and valued. And, as we embed improvements in line with our values, I hope you will start to feel the difference.”

More information

If you have any questions or would like more information on the 2023-24 residents' annual report, email news@isha.co.uk.