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Get in touch today, feel free to ask us anything

Call Us

Tel 0300 131 7300

Address

Islington & Shoreditch Housing Association (ISHA)
102 Blackstock Road
London N4 2DR


0300 131 7300

0300 131 7300

Contact Us

Complaints and Compliments

 

ISHA wants to know when you are not happy with its service and how you think we could improve. We welcome any comments, compliments and complaints. Where we have offered a poor service, we will tell you what we will do to put things right, and when we will do it.

 
Click here to read about trends in the complaints we received last year, between April 2017 and March 2018.
 

How can I complain

We want to make it as easy as possible for you to complaint. You can:

  • Call the Customer Services Team on 0300 131 7300, choose option 3
  • Email: isha@isha.co.uk
  • Fax us on 0207 704 7304
  • Write to the Customer Services Team,102 Blackstock Road, London, N4 2DR
  • Visit our office

Fill in this online complaints form:

If your complaint cannot be resolved straight away, ISHA will:

  • give your complaint to the correct manager
  • let you know we have your complaint within two working days of receiving it
  • write to you within ten working days with a full response

How we will deal with your complaint

If this is the first time you have contacted us about something that has gone wrong, and we are able to resolve at the first point of contact, we will record this as an informal complaint. This will be used for reporting and analysis which help drive service improvements.

If we cannot do this, there are three stages your complaint may go through, you can get more information about those stages here.

Compensation

When you make a complaint, any compensation you qualify for will be sent to you automatically and confirmed in our response to you.

Comments and Compliments

You can contact us to make any comments and compliments using the methods described above. There is also a section in the complaints form you can use to do this.

 

 

 

 

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