Contact ISHA

There are a number of ways you can contact ISHA. We're open from 9am-5pm, Monday to Friday.

• Our promise to you.

Repairs & maintenance

Email RepairsAndMaintenance@isha.co.uk, call 0300 131 7300 or visit our office.

Emergency repairs

For out-of-hours emergency repairs (before 9am and after 5pm) call 0300 131 7300. Your call will be forwarded to our out-of-hours service, who will arrange repairs to make your property safe and notify ISHA of the situation.

Rent enquiries

Email IncomeTeam@isha.co.uk, call 0300 131 7300 or visit our office.

General housing issues (tenants)

Email TenancyTeam@isha.co.uk, call 0300 131 7300 or visit our office.

Outreach and support

Email Outreach@isha.co.uk, call 0300 131 7300 or visit our office for help with financial issues, accessing specialist services or support with a disability.

Communal or building issues

Email Neighbourhoods@isha.co.uk, call 0300 131 7300 or visit our office.

Leasehold / shared ownership

Email HomeOwnership@isha.co.uk, call 0300 131 7300 or visit our office.

Resident involvement

If you'd like to get involved in our work through a residents' association, as part of a resident scrutiny panel or in other ways, email involvement@isha.co.uk.

Gas and electrical safety

To talk with us about gas or electrical safety or if you have questions about the annual gas safety check (CP12), email ComplianceTeam@isha.co.uk or call 0300 131 7300.

Building and fire safety

If you are concerned about the structural safety of your building, fire safety or want to speak to us about fire risk assessments (FRAs) and EWS1 forms, email BuildingSafety@isha.co.uk or call 0300 131 7300.

Complaints

See the complaints section of our complaints and compliments page for the different ways you can raise a complaint with us and to see our complaints policy (pdf, 383kb).

General enquiries

If you have a general enquiry or don't know who to contact, call us on 0300 131 7300, email isha@isha.co.uk or visit our office.

By social media

You can contact us on Facebook or X (formerly Twitter), either by comment/tweet or private message. Please read our social media house rules for more information on how we will interact with you on social media.

Write to us

You can write to us at:

Islington & Shoreditch Housing Association
102 Blackstock Road
London
N4 2DR

Visit our office

Our office is open for drop-in and pre-booked appointments. Our normal office hours are 9am to 5pm, Monday to Friday. To arrange an appointment, call 0300 131 7300.

We encourage all visitors to wear face masks (unless exempt) and sanitise their hands on entry and exit.