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Tel 0300 131 7300


Islington & Shoreditch Housing Association (ISHA)
102 Blackstock Road
London N4 2DR

0300 131 7300

0300 131 7300

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Ways to Get Involved

We are now beginning a review of our Customer Involvement Strategy.

This will outline how you can get involved with us, let us know what you think of our services and how we will use this to improve.

We are now in the process of re-engaging with our Customer Scrutiny Panel. Get in touch, if you want to know more.

We’ll be asking for feedback off you in the coming months. If you’d like to be involved please or have some feedback about involvement opportunities or ideas please email

During the review you can still get involved with:

In scrutinising ISHA's services and policies:

  • Apply to join ISHA’s Board or one of its subcommittees. Any openings will be advertised here
  • Be part of a Start/Finish Group – these are groups put together for particular projects, such as the review of a policy or strategy

On your estate or in your community:

Quick ways to give feedback:

  • Join our Sounding Board and give occasional feedback on things like letters for customers and policies, via email or post
  • Tell us what you think about any part of our services here
  • Respond to a satisfaction survey – these are sent via email or text, after you have used one of our services. We try our best not to sent you too many surveys. You should only receive one survey from us every three months. Your responses are fedback to managers in each service area and used to improve our services.
  • Contact us on social media - We are on Twitter Facebook and Instagram! On here you can leave us comments, get quick responses and keep up to date with latest ISHA news. We want to use these platforms to create easier and quicker two-way communication with you. Stay tuned for more opportunities to get involved with us digitally, through these chanels and more!
If you would like to know more about getting involved please contact our Customer Service Team at 0300 131 7300 or email

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