Damp and mould – See it, report it!

At ISHA, we take all reports of damp and mould very seriously.

If you spot any sign of damp and mould, please report it to us immediately, even if the problem is only small. Contact our Customer Service Team on 0300 131 7300, email isha@isha.co.uk or visit our office between 9am-5pm, Monday to Friday.

There are lots of reasons wh​y damp and mould can occur in your home. To make sure every case is properly investigated, we will visit and assess your home.

What will happen when I report damp and mould?

We will visit your home and identify the casues. We will discuss next steps with you and liaise with our contractors to complete the required damp and mould treatments. The length of time for the repair will depend on the seriousness of the issue. We will also offer you advice about the things you can do to help prevent damp, mould and condensation in the future.  

• Tips for preventing damp, mould, and condensation in your home
• What are damp, mould, and condensation? (pdf, 1.7mb)