Complaints panel

ISHA's complaints panel is part of our new complaints policy. Led by residents, the panel will monitor the complaints ISHA receive and provide feedback on the quality and timeliness of our response to them.

Aims of the panel

The complaint panel will help make sure all complaints are deal with fairly and in line with our complaints policy (pdf, 762kb) and guidance from the Ombudsman.

Membership

We are looking for between three to seven residents to join the complaints panel.

More information

For more information on the complaints panel and other opportunities to get involved, see our 2021-2025 resident involvement strategy (pdf, 1.1mb).

If you'd like to join the complaints panel, email involvement@isha.co.uk or call 0300 131 7300.