Responsibilities

This leaflet explains which repairs are ISHA's responsibility, and which are your responsibility.

• Repairs and responsibilities for tenants (pdf, 522kb)
• Repairs and responsibilities for shared owners and leaseholders (pdf, 531kb)
• Repairs and responsibilities for tenants in Vietnamese (pdf, 486kb)

If you have any questions about who is responsible for a repair, contact the Customer Service Team on 0300 131 7300 or email isha@isha.co.uk.

  We have collected useful guidance and tutorial videos on how to carry out basic repairs which fall under your responsibility. These include:

• how to change a light bulb in a sealed unit
• how to change a battery in a smoke alarm
• how to isolate your water supply when you have a leak.

Subscribe to our YouTube channel to see these videos and be alerted when we add anything new.