020 7704 7300
020 7704 7300 
Service Charges
What is a service charge?
For most residents, service charges are something that you pay as well as your rent. Rent is paid so that you can live in your home. Service charges are for the other services you receive in your estate or your shared areas.
Common examples of service charges:
- Your lift
- The cleaning in your estate or shared areas
- Taking care of the garden and shared outside areas
- Your intercom
Every year you will receive a list of your service charges, and how much they cost in total. This information will also show how much you have to pay a week for your share.
If you think that you do not receive a service listed, or that the service you get from this list is poor, you can contact the Service Charge Officer by:
- Calling the Service Charge Officer on 020 7704 7390
- Emailing alexandern@isha.co.uk
- Writing to the Service Charge Officer at our office address
- Visiting the office
Please make an appointment first
If you would like another service, for instance if you would like to increase the amount of cleaning at your estate or shared area, you can contact the service charge officer. If other residents agree, you should be able to make this change.
Information for shared owners and leaseholders only
Shared owners and leaseholders will receive an estimate at the start of every year, based on experiences of other schemes’ costs if they are new builds, or on previous years’ costs if they are older. Once the actual costs have been calculated for a year’s service charge, you may need to pay more to make up the difference, or if the estimate was too high you will receive a refund.
