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Islington & Shoreditch Housing Association (ISHA) 102 Blackstock Road London N4 2DR
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Welcome to Islington and Shoreditch Housing Association
News
We’ve updated our complaints policy (pdf, 383kb) to comply with the Housing Ombudsman’s Complaint Handling Code.
The code is now law, and we have a legal duty to comply with it.
Some of the key changes are:
The timescales for responding to your complaint remain unchanged.
If you are still unhappy with our response after we have investigated your complaint as stage 1 and stage 2, you can ask the Housing Ombudsman to review it.
You can also contact the Housing Ombudsman if you are having problems accessing the complaints process or feel we have not responded in line with our complaints policy (pdf, 383kb).
You can find contact details for the Housing Ombudsman in our complaints policy (pdf, 383kb).
For more information, see our website's updated complaints policy (pdf, 383kb) or the Housing Ombudsman website's ‘How to complain to your landlord’ section.
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