As a registered social housing landlord, ISHA must ask our tenants about the homes and services we provide quarterly. The Regulator of Social Housing sets these questions, and every landlord in England must ask 12 questions to their residents and record the responses in the same way. This is known as a Tenant Satisfaction Survey, with each question related to a Tenant Satisfaction Measure (TSM). How is the survey being carried out? We're conducting this quarter's Tenant Satisfaction Survey over the phone. We've partnered with an organisation called ARP Research, and you may receive a phone call from them asking for your feedback. The ARP Research team will identify themselves and that they work for ISHA before asking any questions. Taking part in the survey You don't have to take part in the survey, but we'd really appreciate you taking the time to answer the questions. Please tell us your experience of living in an ISHA home and how you feel about the services we provide. As a thank you for your time, everyone participating in this survey will have the opportunity to go into a prize draw for £150 of Love2Shop vouchers. What will I be asked about? You'll be asked 12-15 questions about your experience as an ISHA tenant, and it shouldn’t take too much of your time. What if I've got a specific query or want to report an issue? If you have a specific question or need to talk with us about repairs, rent or anything else, you can find contact details for the different departments on the contact us page. How will the results be presented to ISHA? After completing the surveys, ARP Research will report the overall results. No one will be identified in any results that ISHA sees, but we will use the information to understand what we are doing well and where there is room for improvement. More information If you have any questions or concerns about the survey, see the contact us page for contact details. Tenant satisfaction survey poster (pdf, 79kb) Read more news stories Return to Graphics Version