Read our guide on how to keep yourself safe and warm this winter (pdf. 1.4mb). Heating and energy We bust some myths about heating your home and managing your energy consumption. Turning up the thermostat won't heat a room any quicker, and keeping the heating on low all day will cost you more than only heating rooms when needed. There are more myth-busting tips in our winter warm guide (pdf, 1.4mb), alongside links to additional support you can access for help with energy bills. Plumbing Did you know that despite their name, most flushable wipes shouldn't be put in the toilet? Cooking oil should never be poured down the sink. You can find more myth-busting tips about plumbing in our winter warm guide (pdf, 1.4mb) and advice on avoiding problems with leaks or blocked drainage. Damp, mould and condensation We take issues with damp and mould seriously. If you spot any sign of damp and mould, please report it to us immediately, even if the problem is only small. You can find out more information about what are damp, mould and condensation (pdf, 1.7mb) on our website and watch our top tips video for advice on reducing the risk of damp and mould in your home. Support in your neighbourhood If you're struggling, we have an outreach and support service that can help. We'll listen to your concerns, help you with support applications, and signpost you to other organisations and support in your local area, such as warm banks and food banks. More information For more information on the winter warm guide or any of the areas covered in the guide, call 0300 131 7300 or email isha@isha.co.uk. Read more news stories Return to Graphics Version